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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network transformation, troubleshooting, and optimization within a 24x7 operations environment. Proficient in managing network outages, service issues, and implementing improvements to enhance system performance and coverage.
Highest-signal resume keywords
Network TroubleshootingNetwork OptimizationTelecommunications Equipment KnowledgeProblem-Tracking ManagementVendor Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Configuration ChangesFault IsolationNetwork Performance EvaluationService Issue ResolutionTriage of Network Events
Soft Skills
DependabilityAdaptability in Fast-Paced EnvironmentsWillingness to Support Rotational Needs
Tools & Technologies
Telephony SwitchingData CommunicationsNetwork RoutersPC Hardware Troubleshooting
Industry Keywords
Network OperationsTechnical ExpertiseSystem AvailabilityContinuous ImprovementRotating Shifts
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Provide technical expertise for network transformation, network outages, service issues, network optimization, and maintenance
- Support a 24x7 network operations environment
- Perform troubleshooting and configuration changes
- Drive network issues to resolution
- Optimize, troubleshoot, and maintain network systems and applications
- Identify overall system availability and performance
- Evaluate network coverage to find gaps
- Make recommendations to improve coverage and help implement them
- Perform triage, fault isolation, and remediation of network events
- Generate, drive, and update problem-tracking tickets through multiple systems
- Continuously improve business practices
- Escalate issues to appropriate internal and external engineering teams
Requirements
What you’ll need- Associate’s degree or two or more years of work experience
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience
- Willingness to work rotating shifts, including weekends and holidays
- Ability to follow established processes or procedures
- Experience navigating and working at all levels in a fast-paced, ever-changing network environment
- Dependability and willingness to support the rotational needs of a technical environment
- Technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business, or a related discipline (preferred)
- Knowledge of telecommunications equipment and technologies, including Telephony Switching, Data Communications, and Network Routers (preferred)
- Computer support experience, including troubleshooting PC hardware and configurations (preferred)
- Vendor management experience (preferred)
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Award-winning total rewards package
