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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network transformation, optimization, and troubleshooting within a 24x7 operations environment. Proficient in managing network systems, performing fault isolation, and implementing improvements based on performance evaluations.
Highest-signal resume keywords
Network OptimizationTroubleshooting Network SystemsTelecommunications Equipment KnowledgeVendor Management ExperienceTechnical Degree in Electronics or Telecommunications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TransformationConfiguration ChangesFault IsolationProblem-TrackingTelephony SwitchingData CommunicationsNetwork RoutersPC Hardware TroubleshootingNetwork MaintenanceService Issue Resolution
Soft Skills
Continuous ImprovementCollaborationEscalation Management
Industry Keywords
24x7 Operations EnvironmentNetwork Coverage EvaluationService IssuesNetwork OutagesBusiness Practices Improvement
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Provide technical expertise for network transformation, network outages, service issues, network optimization, and maintenance
- Support a 24x7 operations environment
- Perform troubleshooting and configuration changes and drive issues to resolution
- Optimize, troubleshoot, and maintain network systems and applications to identify system availability and performance
- Evaluate network coverage, identify gaps, recommend improvements, and help implement recommendations
- Perform triage, fault isolation, and remediation of network events
- Generate, drive, and update problem-tracking tickets across multiple systems
- Continuously improve business practices
- Escalate issues to appropriate internal and external engineering teams
Requirements
What you’ll need- Associate’s degree or two or more years of work experience
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience
- Knowledge of telecommunications equipment and technologies, including Telephony Switching, Data Communications, and Network Routers
- Computer support experience, including troubleshooting PC hardware and configurations
- Willingness to work rotating shifts, including weekends and holidays
- Technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business, or a related discipline
- Vendor management experience
Benefits
Comp & perks- Health insurance options including medical, dental, vision, short- and long-term disability, basic life insurance, supplemental life insurance, and AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances
- Newly hired employees receive up to 15 days of vacation per year, increasing with additional service