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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network transformation, optimization, and troubleshooting within a 24x7 operations environment. Proficient in managing telecommunications equipment and technologies while providing live support for field operations and deployments.
Highest-signal resume keywords
Network OptimizationTelecommunications Equipment KnowledgeTroubleshooting SkillsVendor Management ExperienceTechnical Degree in Electronics or Telecommunications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Systems MaintenanceFault IsolationConfiguration ChangesProblem TrackingTelephony SwitchingData CommunicationsNetwork RoutersPC Hardware TroubleshootingNetwork Coverage EvaluationService Issue Resolution
Soft Skills
Problem-SolvingCollaborationCommunication
Tools & Technologies
ACSSAirwaveEricsson ENMSplunkGoogle DriveNokia CU WebEMRTT 2.0SANEVendor CentralMARS
Industry Keywords
Network Transformation24x7 OperationsIn-Building Solutions5G Retail SupportConsumer TechnologiesBusiness Technologies
Tech Stack
Tools & technologiesDelphiSplunkSwitching
About the role
Key responsibilities & impact- Provide technical expertise for network transformation, network outages, service issues, network optimization, and maintenance
- Support a 24x7 operations environment through troubleshooting, configuration changes, and driving issues to resolution
- Optimize, troubleshoot, and maintain network systems and applications to assess availability and performance
- Evaluate network coverage, identify gaps, recommend improvements, and help implement recommendations
- Perform triage, fault isolation, and remediation of network events across consumer and business technologies
- Support specialized products and in-building solutions including One Talk, Neutral Host Networks, Business DAS & Repeaters, Femtocells/Network Extenders, and 5G Retail Support
- Provide live support for field operations and deployments, including installer support, health-check validation, enterprise rollouts, and Anchor Add Requests
- Generate, drive, and update problem-tracking tickets across multiple systems
- Continuously improve business practices
- Escalate issues to appropriate internal and external engineering teams
Requirements
What you’ll need- Associate’s degree or two or more years of work experience
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience
- Knowledge of telecommunications equipment and technologies, including Telephony Switching, Data Communications, and Network Routers
- Willingness to work the evening shift, including weekends and holidays
- A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business, or a related discipline is preferred
- Experience in computer support, including troubleshooting PC hardware and configurations, preferred
- Vendor management experience preferred
- Familiarity or experience with internal network and operational tools including ACSS, Airwave, CANVAS, Duko, Ericsson ENM, FUZE, Google Drive, Google Earth, IOP, KIRKE, MARS, MTAS, MVD, NG1, NMC/NA Self-serve tool, Nokia CU WebEM, NSP/Delphi, RTT 2.0, SANE, SANE USM, Splunk, Splunk VSM Alarm, True Call Pending, Vendor Central, VSM, WB360, and XLPT
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic life insurance
- Supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Newly hired employees receive up to 15 days of vacation per year, increasing with additional service
- Incentive-based compensation with potential to earn more