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About the role
Key responsibilities & impact- Manage day-to-day operations of a field crew maintaining and installing Verizon’s network
- Coach, motivate, and support employees’ professional development
- Lead and guide union-represented employees while promoting customer service and workplace safety
- Manage multiple tasks and prioritize according to changing conditions and daily service delivery needs
- Train, coach, and counsel direct reports based on quality and safety performance
- Manage, evaluate, and meet team performance and business metrics
- Conduct employee performance appraisals and communicate feedback
- Support installation, maintenance, and construction of network services
- Analyze data trends, identify root causes, and develop solutions to customer service or network issues
- Interact with customers to ensure service satisfaction
- Manage mandatory compliance, safety, systems, and process-change training
- Maintain and secure administrative records for attendance, work performed, training, and other metrics
- Resolve grievances and workplace issues
- Travel within the work geography, potentially overnight
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Experience managing and leading cross-functional teams
- Valid driver's license
- Willingness to travel up to approximately 25% of the time
- Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call
- Experience in the telecommunications or technology industry preferred
- Knowledge of outside plant network architecture, including copper and fiber optics preferred
- Experience using Google Workspace, including Drive, Gmail, Meet, Docs, Sheets, and Slides preferred
- Experience using virtual collaboration tools such as Zoom, Blue Jeans, Slack, and MS Teams preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Incentive-based compensation with potential to earn more
- Premium pay opportunities, including overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service