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Verizon

Learning and Development Consultant

Verizon

. Architect and ensure the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $78,500 - $150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in architecting and optimizing AI agent performance, including chatbots and digital learning platforms, while leveraging data analytics and reporting to drive learner engagement and business impact. Proficient in project management and process design principles, with a strong focus on implementing effective learning strategies and evaluating outcomes.

Highest-signal resume keywords
AI Agent Performance OptimizationData Analytics and ReportingDigital Learning PlatformsProject Management SkillsChange Management Methodologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ModelingStatistical AnalysisBusiness Intelligence ReportingSQLAPI ProtocolsPredictive ModelingMachine Learning ApplicationsAutomated Data Pipeline OptimizationEvaluation Data AnalyticsLearning Operations
Soft Skills
CollaborationPresentation SkillsCommunicationProblem-SolvingLeadership
Tools & Technologies
Analytics DashboardsKPI DashboardsDigital Content PipelinesTelemetry MonitoringFeedback Loops
Industry Keywords
Learning and DevelopmentDigital TransformationAgile MethodologiesLean Six SigmaRAG-Ready Knowledge Bases

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Architect and ensure the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform
  • Validate and optimize AI agent performance, including chatbots, assistants, and dynamic interfaces
  • Manage and curate RAG-ready knowledge bases, metadata taxonomies, and digital content pipelines
  • Engineer feedback loops, telemetry monitoring, and analytics dashboards to identify data drift, inaccuracies, hallucinations, and broken API integrations
  • Support the evolution of the Digital Learning Center UI/UX and automated intake funnel using APIs, webhooks, and prompt engineering
  • Develop reporting models and KPI dashboards tracking click paths, resolution times, completion, NPS, behavioral changes, and learning ROI
  • Collaborate with People Leaders, design studios, and technical stakeholders across agile sprint teams
  • Establish KPIs, evaluation frameworks, and analytics pipelines for learner engagement, skill acquisition, and business impact
  • Conduct quantitative and qualitative learning evaluations to isolate impact, calculate financial ROI, and optimize interventions
  • Execute the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals

Requirements

What you’ll need
  • Bachelor's degree or four or more years of work experience
  • Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training
  • Experience in evaluation data analytics and/or learning operations
  • Current HR and/or Learning & Development experience
  • Experience in digital learning platforms and digital transformation
  • Willingness to travel up to approximately 25% of the time
  • Experience in data modeling, statistical analysis, and business intelligence reporting
  • Experience with SQL/API protocols, data evaluation methodologies, AI-augmented systems, and LLM integration
  • Project management skills and knowledge of process design principles such as Six Sigma
  • Ability to leverage real-time analytics for learning design and effectiveness
  • Experience presenting complex technical models and performance outcomes to senior leadership
  • Technical acumen in predictive modeling, machine learning applications in L&D, and automated data pipeline optimization
  • Experience scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences
  • Experience applying Lean Six Sigma process design principles
  • Experience in change management methodologies

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Short- and long-term disability insurance
  • Basic and supplemental life insurance
  • AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home and auto insurance
  • Matched 401(k) savings plan
  • Up to 8 company-paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Other incentives
  • Potential premium pay, including overtime, shift differential, holiday pay, and allowances
  • Up to 15 days of vacation per year for newly hired employees, increasing with additional service
  • Remote work from home
  • Occasional in-person trainings and meetings