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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer migrations and improving service delivery through effective project management and collaboration with cross-functional teams. Proficient in analyzing complex migration issues and providing compliant solutions while maintaining strong customer engagement.
Highest-signal resume keywords
Project Management ExperienceStrong Understanding Of Verizon's NetworkExperience With Google Enterprise ToolsFamiliarity With Frontier ProductsStrong Communication And Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Migration ManagementKPI MeasurementService Delivery ImprovementQuote GenerationContract DocumentationDisconnect Order ManagementMigration TrackingNetwork AnalysisSales ExperienceDecision-Making
Soft Skills
Leadership SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
SFDCMSDCurrent PlatformProQuestGCTGoogle SheetsGoogle SlidesGemini
Industry Keywords
Verizon ProductsFrontier ServicesVzT ILEC Legacy SystemsPOTSISDN BRIAnalogDigital Centrex
Tech Stack
Tools & technologiesSFDCVoIP
About the role
Key responsibilities & impact- Implement and execute strategies and programs to improve customer experience and simplify Verizon's wireline service delivery
- Manage migrations of services being withdrawn and execute program plans for efficient customer migrations
- Lead proactive customer outreach and present migration opportunities
- Manage migration scope and timelines, including customer engagement and communications
- Map migration timelines and provide quotes, contracts, and orders with Sales and Sales Engineering for replacement products and associated disconnects
- Track deadlines, placed orders, and disconnect orders
- Work with Global Enterprise, Public Sector, and Frontier Enterprise teams
- Collaborate with customers, partners, and lines of business to solve complex migration issues
- Analyze information to determine compliant courses of action
- Share knowledge and experience to enhance PMO technical and analytical capabilities
- Track migrations at 30/60/90-day milestones
- Follow up on decommissioning and rate increase notices and explain migration options
- Map overlapping price increases and decommissioning activity into consolidated account migration roadmaps
- Generate and submit disconnect orders at migration cutover
- Maintain migration trackers and real-time status for KPI measurement
- Identify and propose replacement services such as Dedicated Internet, FWA, Ethernet, and VoIP/SIP
- Generate quotes and contract documents using SFDC/MSD, Current Platform, ProQuest, and GCT
- Submit orders into delivery systems for timely provisioning
- Coordinate with PMO, Defend, and customer service teams
Requirements
What you’ll need- Bachelor's degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Strong understanding of Verizon's internal and external network, including legacy and next-generation equipment, services, and systems
- Project management experience
- Strong leadership and interpersonal skills
- Experience with Google enterprise tools, including Sheets, Slides, and Gemini
- Sales experience is a plus
- Familiarity with Frontier products, services, and systems is preferred
- Familiarity with Verizon products, services, and systems is preferred
- Experience with VzT ILEC legacy systems such as SOP, OPTIX, and FACS is preferred
- Experience with VzT ILEC products, especially POTS, ISDN BRI, Analog, and Digital Centrex, is preferred
- Direct customer contact and engagement across consumer, small, medium, and enterprise levels is preferred
- Previous sales experience is preferred
- Strong decision-making and problem-solving skills are preferred
- Strong communication and presentation skills are preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Award-winning total rewards package