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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and maintaining Public/Private Key Infrastructure (PKI) and Identity & Access Management (IAM) systems, with a strong focus on customer-facing technical support and troubleshooting. Proficient in developing AI-driven tools and managing RESTful APIs for certificate management and integration.
Highest-signal resume keywords
PKI Protocols And StandardsAI Tool DevelopmentRESTful API ManagementProduction Red Hat Enterprise Linux (RHEL) AdministrationHSM Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PKI ProtocolsX.509TLS/SSLPythonShell/BashJavaPHPAWS SecuritySQLPostgreSQL
Soft Skills
Customer-Facing Technical SupportTroubleshootingRoot-Cause AnalysisIncident TriageCommunication
Tools & Technologies
JiraServiceNowNagiosZabbixPrometheusApacheTomcatNginxWindows ServerHSMs
Certifications & Qualifications
RHCSAAWS Certified Security / SysOpsCISSPCISAITIL v3/v4
Industry Keywords
Identity & Access ManagementPost-Quantum CryptographyCertificate ManagementSystems EngineeringOperational KPIs
Tech Stack
Tools & technologiesApacheAWSCyber SecurityJavaLinuxNGINXOraclePHPPostgresPrometheusPythonServiceNowSQL
About the role
Key responsibilities & impact- Administer, maintain, and operate Verizon’s enterprise Public/Private Key Infrastructure (PKI) and Identity & Access Management (IAM) systems
- Serve as a primary operational subject matter expert and customer-facing technical contact
- Lead operational execution and define end-to-end test plans for PKI vendor platform migration
- Guide enterprise customers through application cutovers, front-end customization, and back-end integration
- Log, track, prioritize, and troubleshoot customer technical queries through ticketing platforms such as Jira
- Conduct root-cause analysis and deliver patches or hotfixes
- Facilitate software delivery and interoperability testing for PKI-enabled custom applications
- Maintain customer-facing SLAs and operational KPIs
- Replicate customer issues in test lab environments to validate bug fixes
- Develop AI-driven tools, algorithms, and agents for diagnostic workflows, query triage, log analysis, and certificate management
- Build and deploy solutions for Post-Quantum Cryptography (PQC) readiness and migration
- Administer and support RESTful APIs for automated certificate enrollment and infrastructure integration
- Maintain operational runbooks, systems engineering documentation, and customer integration guides
- Ensure PKI environments, Certificate Authorities, Registration Authorities, and Key Management systems remain functional
- Install, configure, maintain, and support enterprise Hardware Security Modules
- Manage certificate issuance, discovery, renewal, revocation, and deployment across applications, APIs, AWS, servers, and network devices
- Perform system patching, OS maintenance, capacity planning, and vulnerability remediation
- Participate in an on-call rotation for tier-3 support, incident triage, and escalation resolution
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training
- Willingness to travel up to 25% or less of the time
- Strong customer-facing technical support and troubleshooting experience
- Experience with PKI protocols and standards including X.509, PKCS, OCSP, TLS/SSL, S/MIME, IPsec, and LDAP
- Production Red Hat Enterprise Linux (RHEL) administration experience
- Experience developing AI tools, scripts, or agents for PKI or security operations
- RESTful API integration, management, and troubleshooting experience
- Proficiency with Python, Shell/Bash, Java, or PHP scripting
- Ability to participate in scheduled on-call coverage, including evenings/weekends during assigned rotations
- Familiarity or experience with Post-Quantum Cryptography (PQC) standards, algorithms, and transition strategies
- Systems Engineering experience or familiarity
- Experience with AWS security and infrastructure platforms
- Familiarity with Jira, ServiceNow, or Confluence
- Knowledge of PKI platform engines and certificate management platforms such as EJBCA, Keyfactor, DigiCert, RSA, OpenXPKI, or Microsoft CA
- Experience deploying, managing, and supporting HSMs such as Entrust (nShield), Thales/Luna, or Utimaco
- Experience with monitoring and alerting tools such as Nagios, Zabbix, or Prometheus
- Experience with Apache, Tomcat, Nginx, and Windows Server administration
- Working knowledge of Oracle, SQL, or PostgreSQL
- Master’s degree in Cybersecurity, Computer Science, Systems Engineering, or a related technical field is an additional qualification
- Relevant certifications such as RHCSA, AWS Certified Security / SysOps, CISSP, CISA, or ITIL v3/v4 are additional qualifications
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Incentive-based compensation with potential to earn more
