Sales Call Center Supervisor

Verizon

. Lead, motivate, and develop a customer care team to deliver outstanding service .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $72,500 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team development skills in a customer care environment, ensuring high-quality service delivery and effective resolution of customer issues. Proficient in managing call center operations and optimizing team performance in fast-paced settings.

Highest-signal resume keywords

Team Leadership ExperienceCustomer Service ExperienceCall Center ManagementInterpersonal SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsIssue ResolutionPolicy ApplicationPerformance Tracking

Soft Skills

MotivationMentoringJudgmentMultitaskingWork Ethic

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer CareTechnical ProductsFast-Paced EnvironmentEmployee TrainingCall Volume Management

About the role

Key responsibilities & impact

Lead, motivate, and develop a customer care team to deliver outstanding service
Ensure resources are in place and employees are trained to resolve customer issues quickly
Track and handle call volume for optimal efficiency
Monitor employee-customer interactions and mentor the team to improve service quality
Apply policies, procedures, and guidelines appropriately
Set an example for interpersonal skills, work ethic, and judgment
Direct a call center team answering questions and resolving issues involving devices, billing, and other matters

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience, demonstrated through work experience and/or military experience
Willingness to work evenings, weekends, and holidays
Customer service or call center experience, ideally with technical products or services
Team leadership experience, preferably in customer service or a call center environment
Ability to work in a fast-paced, multifaceted environment
Ability to use sound judgment and quickly grasp situational details
Ability to multitask and manage time effectively

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service