Sales Call Center Supervisor

Verizon

. Lead, motivate, and develop a customer care call center team .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $72,500 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring abilities in a customer care call center environment, ensuring team efficiency and high-quality service through effective training and resource management. Possesses extensive experience in customer service, particularly with technical products, and applies policies and procedures to enhance team performance.

Highest-signal resume keywords

Team Leadership ExperienceCustomer Service ExperienceCall Center ManagementEmployee MentoringIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsIssue ResolutionTeam DevelopmentPerformance Tracking

Soft Skills

Interpersonal SkillsWork EthicJudgment

Industry Keywords

Technical ProductsCustomer CareCall Volume ManagementPolicies and ProceduresWork Schedule Flexibility

About the role

Key responsibilities & impact

Lead, motivate, and develop a customer care call center team
Direct the team in answering questions and resolving customer issues involving devices, billing, and other matters
Ensure resources are in place and employees are trained to resolve issues quickly
Track and manage call volume for optimal efficiency
Monitor employee-customer interactions and mentor the team to improve service quality
Apply policies, procedures, and guidelines appropriately
Set an example for interpersonal skills, work ethic, and judgment

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required, demonstrated through work experience and/or military experience
Willingness to work evenings, weekends, and holidays
Must live within 75 miles of the current reporting location
Customer service or call center experience, ideally with technical products or services
Team leadership experience, preferably in customer service or a call center environment

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Incentives and premium pay opportunities, including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service