Sales Call Center Supervisor

Verizon

. Lead, motivate, and develop a customer care team to deliver outstanding service .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $72,500 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring abilities to develop a high-performing customer care team, ensuring exceptional service delivery and efficient resolution of customer issues. Possesses extensive experience in customer service and call center operations, particularly with technical products.

Highest-signal resume keywords

Team Leadership ExperienceCustomer Service ExperienceCall Center ManagementInterpersonal SkillsPolicy Implementation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall Center OperationsIssue ResolutionPerformance TrackingTeam Development

Soft Skills

MotivationMentoringWork EthicJudgment

Industry Keywords

Technical ProductsCustomer CareEmployee-Customer InteractionService QualityResource Management

About the role

Key responsibilities & impact

Lead, motivate, and develop a customer care team to deliver outstanding service
Ensure resources are in place and trained so customer issues are resolved quickly
Track and manage call volume for optimal efficiency
Monitor employee-customer interactions and mentor the team to improve service quality
Apply policies, procedures, and guidelines appropriately
Set the example for interpersonal skills, work ethic, and judgment
Direct a team answering questions and resolving customer issues involving devices, billing, and other matters

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience, demonstrated through work experience and/or military experience
Willingness to work evenings, weekends, and holidays
Must live within 75 miles of the current reporting location
Customer service or call center experience, ideally with technical products or services
Team leadership experience, preferably in customer service or a call center environment

Benefits

Comp & perks

Medical, dental, and vision coverage
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Incentives
Potential premium pay, including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service