Sales Operations Manager

Verizon

. Enable and deploy merchandising strategies that elevate the Retail sales and customer experience journey .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Retail Operations and Merchandising Strategy, with a strong focus on process improvement, cross-functional collaboration, and data analysis. Proficient in developing and implementing technical solutions to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Retail Operations ExperienceCross-Functional Team LeadershipData Analysis and ValidationMerchandising Strategy DevelopmentProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MigrationQuantitative AnalysisGoogle SheetsVLookupsPivot TablesChartsSmartsheetsAI ToolsMerchandising ManagementPresentation Development

Soft Skills

Strong CommunicationOrganizational SkillsLeadership Development

Tools & Technologies

Google SlidesGeminiNotebook LM

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree (Preferred)

Industry Keywords

Retail Sales OpsField OperationsMerchandisingManagement ConsultingStrategy Development

About the role

Key responsibilities & impact

Enable and deploy merchandising strategies that elevate the Retail sales and customer experience journey
Ensure CSO Leaders and Retail teams are prepared for merchandising execution
Assess merchandising readiness and solicit feedback on merchandising effectiveness
Lead intake from Field Leadership involving strategy and orchestration challenges
Establish working team calls, manage assigned work, ensure follow-up and resolution, and assess risks
Evaluate strategy revisions and deployment planning to prepare Field Leadership for readiness and execution
Serve as the single point of contact for fixture recovery orders with vendors and strategic teams
Monitor stock levels and escalate out-of-stock or low-stock concerns
Approve or deny fixture recovery orders based on requests
Determine issue impacts and support quality assurance improvements
Develop tracking and monitoring systems to identify process improvements and ensure timely recovery quantities
Establish and orchestrate core teams for critical launches and expedited processes
Manage merchandising campaign opportunities, open items, resolutions, and workarounds
Collaborate cross-functionally to resolve open items or provide alternative resolutions
Guide leaders and field teams in managing scenarios for Band 5 and below
Use analytics to develop and implement process improvements that reduce known gaps
Define processes and implement technical solutions to mitigate gaps
Create resources and tools for Retail Field Leadership and frontline employees
Monitor process improvement and resource/tool utilization to identify benefits and necessary adjustments
Collaborate with workgroups to develop and rapidly deploy improvements

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Three or more years actively working in Retail, Field Operations, or Retail Sales Ops & Enablement
Three or more years of leadership experience involving strategy development, execution planning, and leading cross-functional teams
Experience developing and delivering presentations using Google Slides and curating content for different audiences
Experience in data migration and validation, including Google Sheets formulas such as VLookups, Pivot Tables, and Charts
Experience with Smartsheets data migration and extracting insights from data
Experience conducting complex quantitative analysis
Experience using AI tools and resources including Gemini and Notebook LM
Willingness to travel up to 15% of the time
MBA or advanced degree is preferred
Experience in management consulting or strategy development is preferred
Two or more years of project management experience leading cross-functional teams in complex/matrix environments is preferred
Two or more years of experience managing projects related to Merchandising is preferred
Executive presentation skills are preferred
Experience developing team skills and focusing on learning and development is preferred
Strong communication and organizational skills with the ability to communicate ideas and recommendations across organizational levels

Benefits

Comp & perks

Medical, dental, and vision coverage
Short- and long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Remote work from home with occasional in-person trainings and meetings