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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in security operations, including monitoring systems, incident escalation, and account security processes. Proficient in creating and maintaining operational documentation while collaborating with cross-functional teams to enhance security measures and customer experience.
Highest-signal resume keywords
Security Operations Center (SOC) ExperienceIncident EscalationAccount Security PrinciplesOperational Documentation ManagementFlexibility for After-Hours Shifts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System MonitoringThreat MonitoringAccount Lock RemovalsAccount Protection MechanismsProcess ImprovementAI UtilizationAccount EnrollmentAccount De-enrollmentOperational Workflow ManagementTechnical Documentation
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Industry Keywords
Cyber SecurityCorporate SecurityNetwork Operations Center (NOC)Fraud OperationsWireless CommunicationsWireline CommunicationsOperational StructureSecurity LeadershipHigh-Visibility EscalationsCritical Security Issues
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Complete core operational workflows during after-hours, weekend, and holiday coverage windows
- Maintain continuous system and threat monitoring
- Monitor and review daily security events and operational logs
- Immediately alert security leadership and relevant stakeholders about critical security issues, high-severity threats, or system anomalies
- Support the Executive Relations Team with sensitive account requests and high-visibility escalations
- Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes
- Create, revise, and maintain operational documentation
- Conduct account enrollment and de-enrollment tasks
- Partner with internal operational, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations
- Identify process improvements in program operations, account security, and customer experience, including leveraging AI to reduce manual work
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Flexibility to work after-hours, weekend, and holiday shifts
- Strong written and verbal communication skills
- Basic understanding of wireless/wireline communications, account servicing processes, account security principles, and VCG and VBG operational structure
- Previous experience in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment preferred
- Ability to draft, edit, and organize technical or operational documentation under minimal supervision preferred
- Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Other incentives
- Hybrid work arrangement with work from home and a minimum of three days per week in the office