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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in security operations, including monitoring systems, incident escalation, and account security processes. Proficient in creating and maintaining operational documentation while collaborating with cross-functional teams to enhance security measures and customer experience.
Highest-signal resume keywords
Security Operations Center (SOC) ExperienceIncident EscalationOperational DocumentationAccount Security PrinciplesCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System MonitoringThreat MonitoringAccount EnrollmentAccount De-enrollmentProcess ImprovementAI UtilizationAccount Protection MechanismsOperational WorkflowsSecurity Event ReviewCritical Security Issue Alerting
Soft Skills
Written CommunicationVerbal CommunicationCollaborationFlexibilityOrganizational Skills
Industry Keywords
Cyber SecurityCorporate SecurityFraud OperationsNetwork Operations Center (NOC)Wireless CommunicationsWireline CommunicationsAccount Servicing ProcessesOperational Structure
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Complete core operational workflows during after-hours, weekend, and holiday coverage windows
- Maintain continuous system and threat monitoring
- Monitor and review daily security events and operational logs
- Immediately alert security leadership and relevant stakeholders about critical security issues, high-severity threats, or system anomalies
- Support the Executive Relations Team with sensitive account requests and high-visibility escalations
- Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes
- Create, revise, and maintain operational documentation
- Conduct account enrollment and de-enrollment tasks
- Partner with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations
- Identify process improvements in program operations, account security, and customer experience, including leveraging AI to reduce unnecessary manual work
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage
- Strong written and verbal communication skills for creating clear documentation and issuing timely alerts
- Basic understanding of wireless/wireline communications, account servicing processes, account security principles, and VCG and VBG operational structure
- Previous experience in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment is preferred
- Demonstrated ability to draft, edit, and organize technical or operational documentation under minimal supervision is preferred
- Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams is preferred
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Incentive-based compensation with potential to earn more