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About the role
Key responsibilities & impact- Support global selection strategies through operational execution, candidate support, and project assistance
- Manage daily operations and configurations for assessment and digital interviewing platforms
- Manage job mappings, system tracking, and routine vendor support
- Serve as the primary point of contact for assessment-related inquiries
- Resolve technical support issues for candidates, recruiters, and hiring managers
- Assist Senior Managers on large-scale selection initiatives
- Support job analyses, coordinate focus groups, collect survey data, and draft initial interview guide templates
- Identify opportunities to automate administrative workflows
- Optimize candidate support intake and streamline recruiter processes
- Conduct routine audits of assessment usage, data logs, and interview documentation
- Ensure adherence to company standards, OFCCP, and legal guidelines
- Develop and maintain end-user documentation, job aides, and FAQs
- Train talent acquisition partners and hiring managers on proper platform usage
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience in selection assessment support, talent management, or HR operations
- Experience troubleshooting system/platform issues and managing customer or end-user support requests
- Practical, process-oriented mindset
- Ability to work in detail-driven, fast-paced environments
- Tech-savvy problem-solving ability
- Ability to manage competing support priorities
- Ability to communicate technical information clearly to end-users
- Familiarity with employment testing concepts and selection tools
- Experience with SIOP, APA Standards, Uniform Guidelines, and OFCCP
- Experience supporting enterprise HR systems such as Workday or pre-hire assessment tools
- Experience interacting with and managing vendors
- Experience creating and delivering presentations on relevant topics
- Proficiency in Google Suite, specifically Google Sheets and Slides
- Excellent communication, organizational, resourcefulness, and time-management skills
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Remote work from home with occasional in-person trainings and meetings