Senior Director – Network Management Center Operations, Wireless

Verizon

. Lead the Wireless Network Management Center (WNMC) and its 24x7 monitoring, triage, restoration, and containment operations across Verizon's wireless RAN, Edge, and Core .

Posted 11/5/2026full-timeUnited StatesSenior💰 $167,500 - $321,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in Wireless Network Operations, with a focus on outage management, automation, and cross-functional collaboration. Proven ability to drive operational excellence and improve customer communication within a large, multi-vendor RAN environment.

Highest-signal resume keywords

Leadership In Network OperationsWireless Networking KnowledgeAutomation And AI ImplementationOutage Management And RestorationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Operations ManagementRAN, Edge, And Core KnowledgeProcess ImprovementIncident ManagementData AnalysisTicketing SystemsAlarm ManagementVendor ManagementBudget Optimization24x7 Operations Leadership

Soft Skills

Executive CommunicationRelationship BuildingAdaptabilityTeam LeadershipBusiness Acumen

Tools & Technologies

Operational ToolingData PlatformsCall-Flow Investigation ToolsAutomation ToolsNetwork Assurance Systems

Industry Keywords

Wireless Network Management CenterNMC OperationsGlobal Multi-Disciplined OrganizationService Level AgreementsOutage Containment

About the role

Key responsibilities & impact

Lead the Wireless Network Management Center (WNMC) and its 24x7 monitoring, triage, restoration, and containment operations across Verizon's wireless RAN, Edge, and Core
Lead a multi-tiered organization of network operations leaders, engineers, and technologists, including onshore and global offshore teams
Own the unified WNMC operating model, including processes, handoffs, outage containment, and communication across Tier 1 functions
Drive outage and incident management, including bridge leadership, escalation, restoration, and executive communication
Improve customer outage communication and reduce time-to-notify for RAN events
Develop and execute work containment strategies to resolve more RAN tickets within the WNMC
Lead adoption of AI and automation, including closed-loop remediation, alarm correlation, noise reduction, automated ticket updates, and e-bonding
Partner with network assurance, Network AI, maintenance engineering, systems, and field organizations on business requirements and workflows
Oversee large-scale network software upgrade programs across Ericsson, Samsung, and Nokia RAN vendors
Own operational tooling and data platforms, including ticketing, alarm and event management, and call-flow investigation tools; lead migrations to common platforms
Manage vendor and third-party partner relationships, escalation processes, and resolution accountability
Enforce operational discipline through daily operations reviews, documented LODs, outages, and follow-ups
Optimize and administer capital and expense budgets and drive an automation culture
Establish team performance objectives, assess and upskill capabilities, and support career development
Build collaborative relationships across internal and external teams and senior leadership
Ensure compliance with Verizon and department objectives and financial priorities

Requirements

What you’ll need

Computer Science, Engineering, or related degree
8+ years of leadership experience in Network Operations, Network Engineering, or IT
Proven leadership skills and business acumen within a large organization
Deep knowledge and understanding of the Verizon Wireless network, including RAN, Edge, and Core, and of NMC or NOC operations
Experience working in a large, global, multi-disciplined, multi-matrixed organization, including leading teams across time zones
Experience building relationships with business leaders across Network Engineering, Network Assurance, Maintenance Engineering, Field Operations, Customer Operations, and other GN&T business units
Ability to travel approximately 25% of the time or as needed
Strong wireless networking knowledge and experience, including multi-vendor RAN environments
Established track record in managing complex processes, driving results, and adapting to change
Demonstrated success leading large 24x7 operations organizations and delivering outage, restoration, and customer communication improvements
Experience applying automation and AI to network operations and leading teams through associated changes in skills and ways of working
Experience with outsourcing or strategic partner models, including defining scope, governance, and service levels
Executive presence and ability to communicate effectively across all organizational levels and explain operational priorities and their business importance

Benefits

Comp & perks

Medical, dental, and vision benefits
Short- and long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Hybrid work arrangement with working from home and a minimum of three days per week in the office