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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving sales growth and developing high-performance teams within the small-to-medium business market. Proficient in customer retention strategies, sales goal management, and fostering community relationships to enhance customer experiences.
Highest-signal resume keywords
Quota-Based Sales ExperienceLeadership ExperienceCustomer Resolution SuccessRetail Sales ExperienceWireless Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Goal ManagementCustomer Retention ToolsSales ForecastingFunnel ManagementTraining Sales TeamsBilling Systems KnowledgePOS Systems Knowledge
Soft Skills
Team BuildingNetworkingCommunication
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Small Business MarketHigh-Performance Team CultureCustomer ExperienceCommunity RelationshipsCross-Channel Support
About the role
Key responsibilities & impact- Support business growth in the small-to-medium business market
- Drive vision, purpose, and strategic and tactical plans for the small business channel
- Build a high-performance team culture and deliver outstanding sales results and customer experiences
- Identify and implement customer retention tools
- Develop, assign, and monitor sales goals
- Lead multiple direct reports to produce high-performance results
- Train sales teams on new products, services, and selling skills
- Network and research to generate leads
- Generate and analyze sales, forecast, and funnel-management reports
- Maintain knowledge of promotional elements
- Drive cross-channel support with Business Sales, Retail, and Indirect sales channels
- Develop local community relationships
- Work primarily from customer or field locations, with occasional visits to Verizon locations for in-person training and meetings
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training
- Experience in a quota-based sales environment
- Knowledge of billing and POS systems
- Valid driver’s license
- Three or more years of experience in retail sales or marketing (even better)
- Leadership experience (even better)
- Knowledge of the wireless industry (even better)
- Experience developing and coaching a high-performing team (even better)
- Proven success in customer resolution and satisfaction (even better)
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Commission-based earning potential
- Other incentives and award-winning total rewards package