Senior Operations Support – Manager

Verizon

. Partner strategically with the VP of Operations, B2B West within Verizon Business Group .

Posted 9/29/2026full-timeUnited StatesSenior💰 $98,500 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic operations management, effective communication, and project management, with a strong focus on developing and executing initiatives that drive customer engagement and revenue growth.

Highest-signal resume keywords

Leadership ExperienceProject ManagementData AnalysisPresentation DevelopmentBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementPresentation DevelopmentBudget ManagementProcess ImprovementOperational ExcellenceEmployee Engagement StrategiesConfidential Information HandlingStrategy DevelopmentAnalytics

Soft Skills

Effective CommunicationCollaborationProblem SolvingPrioritizationAdaptability

Tools & Technologies

Google DocsPowerPointExcelWordAccess

Certifications & Qualifications

Bachelor DegreeDegree in BusinessDegree in MarketingDegree in Project Management

Industry Keywords

B2BOperationsCustomer ServiceCross-Functional TeamsExecutive CommunicationsBusiness TransformationEngagement StrategiesStaffing ManagementRevenue GrowthOrganizational Initiatives

About the role

Key responsibilities & impact

Partner strategically with the VP of Operations, B2B West within Verizon Business Group
Provide essential support to senior leadership and collaborate with cross-functional teams
Align organizational initiatives, actions, and resources with business objectives
Track progress, identify challenges, and develop innovative solutions
Provide executive-level communications support
Develop executive presentations for internal and external meetings, Group Reviews, staff meetings, All Hands, and speaking engagements
Manage agendas, communications, and meeting materials for leadership and VP staff meetings, site visits, webcasts, roundtables, and town halls
Create and manage team communications that drive engagement and connect employees to business results and priorities
Advise leaders, help prioritize tasks and appointments, and act as a proactive sounding board
Build executable strategies that drive customer and revenue growth
Manage and track organizational headcount and staffing, including contractors
Develop employee engagement and recognition strategies, including volunteering, Pulse Survey analysis, and action planning
Design and develop operational excellence programs, process improvements, and talent transformation and development initiatives
Ensure initiative integration with consumer-centric, mobile-first, and digital initiatives
Evaluate reporting needs, gather and analyze data, and make recommendations
Manage the budget cycle and support budget preparation and monthly and quarterly budget reviews
Develop mitigation plans to meet budget targets
Support and review business-case development for strategic business-transformation programs
Support on-site meetings, partner meetings, and internal or external events
Prepare supported teams for external participants, presentations, and engagements
Coordinate with Executive Administrative Assistants to ensure leaders have the right information, materials, and schedules

Requirements

What you’ll need

Bachelor degree or four or more years of experience
Six or more years of leadership experience in operations, communications, project management or customer service
Effective verbal and written communication skills
Extensive experience producing and delivering presentations to all levels of management
Proven ability to create short- and long-term strategies
Ability to analyze data and make process/business decisions and recommendations
Ability to handle multiple priorities simultaneously
Experience handling confidential information and forward-looking data
Degree in Business, Marketing or Project Management preferred as an additional qualification
Electronic presentation, communication, and leadership skills
Project management experience
Exceptional PC skills with Google Docs, Advanced PowerPoint, Excel, Word, and Access
Prior experience in reporting, analytics, or an operational role
Strong understanding of analytics
Ability to work under pressure on multiple projects while meeting deadlines
Experience leading cross-functional teams and maintaining accountability for major business initiatives

Benefits

Comp & perks

Medical, dental, vision, short and long term disability insurance
Basic life insurance and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Up to 8 company paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
Up to 15 days of vacation per year for newly hired employees, increasing with additional service