Senior Program, Project Manager

Verizon

. Provide Tier I and Tier II operational support to regional Pricing & Contract Management analysts and management .

Posted 10/30/2026full-timeUnited StatesSenior💰 $98,500 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Pricing & Contract Management, with a strong focus on developing and executing global policies, managing complex pricing solutions, and enhancing cross-functional workflows. Proficient in financial analysis, profit & loss modeling, and user acceptance testing to drive process efficiency and quality improvement.

Highest-signal resume keywords

Pricing & Contract ManagementFinancial AnalysisServiceNow ExperienceBusiness Requirements DevelopmentUser Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Profit & Loss ModelingCash Flow AnalysisFinancial AnalysisBusiness Requirements WritingComplex Pricing SolutionsPricing FloorsProduct-Specific Profitability ModelsQuoting PlatformsContracting ToolsInvoicing Platforms

Soft Skills

Organizational SkillsCommunication SkillsPresentation SkillsInterpersonal SkillsRelationship Management

Tools & Technologies

Google WorkspaceMicrosoft OfficeServiceNow

Industry Keywords

Wireline ProductsCustom Product PricingDeal LifecyclePricing StrategiesCross-Functional Collaboration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier I and Tier II operational support to regional Pricing & Contract Management analysts and management
Assist PCM teams in creating special pricing solutions
Resolve issues involving complex pricing and contract term requests
Represent the PCM organization on special projects and cross-functional process teams
Develop and execute global PCM policies based on pricing, product, promotion, and financial changes
Engage with marketing, legal, finance, regulatory, and operations teams
Manage the PCM analyst support ticket queue and address daily user issues
Drive ticket volume reduction through user education and system enhancements
Collaborate with PCM on deal strategy and resolve pricing-related billing issues
Identify and implement strategic initiatives for quoting, ordering, contracting, and invoicing platforms
Develop business requirements to improve cross-functional and PCM workflows
Design test cases and perform user acceptance testing
Create and maintain product-specific profitability models and efficiency tools
Serve as a subject matter expert on product rates, pricing floors, and promotions
Develop and deliver global PCM training, communications, and enablement materials
Design the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base

Requirements

What you’ll need

Bachelor's degree or four or more years of work experience
Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Six or more years of experience managing special pricing arrangements and custom customer agreements
Deep understanding of standard Wireline products, custom product pricing, and Verizon's deal lifecycle from presale through invoicing
Proficiency in profit & loss modeling, cash flow analysis, and financial analysis
Experience writing and reviewing business requirements for pricing, billing, and contracting tools
Proficiency in Google Workspace and Microsoft Office
Hands-on experience with ServiceNow
Bachelor's degree in Finance, Economics, Business, or equivalent experience
Ability to make sound business decisions quickly under pressure, with a focus on quality improvement and process efficiency
Exceptional organizational, communication, presentation, and interpersonal skills with strong relationship management abilities

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service