Senior Technical Business Analyst – Microsoft Dynamics 365

Verizon

. Serve as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams .

Posted 10/28/2026full-timeUnited StatesSenior💰 $120,500 - $231,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading enterprise Dynamics 365 Sales implementations, translating business needs into technical requirements, and managing end-to-end delivery processes. Proficient in UAT planning, defect resolution, and utilizing Microsoft Power Platform for business automation solutions.

Highest-signal resume keywords

Dynamics 365 Sales ImplementationTechnical Business AnalysisUAT Planning and ManagementMicrosoft Power Platform PrototypingAgile SDLC Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Requirements WritingUser Story DevelopmentData MigrationProcess MappingAcceptance Criteria ProductionDefect TriageBacklog RefinementComplex Problem SolvingCRM ImplementationData Validation Testing

Soft Skills

CollaborationCommunicationLeadershipGuidance to Junior AnalystsTroubleshooting

Tools & Technologies

Microsoft Dynamics 365Microsoft Power AutomateMicrosoft Power AppsMicrosoft CopilotDataverse

Certifications & Qualifications

Microsoft Dynamics 365 Functional ConsultantMB-210PL-200PL-900

Industry Keywords

Enterprise CRMB2B Sales OperationsPartner Relationship ManagementTelecomAgile Methodologies

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Serve as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams
Lead engagements to capture, document, and translate business needs into technical requirements for enterprise Dynamics 365 Sales implementations
Lead requirements sessions with sales, sales operations, and channel partner stakeholders
Produce business requirements, user stories, mapping documents, and acceptance criteria
Conduct requirements interviews, gap analyses, and process mapping across CRM functions
Certify solution designs and align platform customizations with out-of-the-box best practices
Lead end-to-end delivery from requirements through sprint builds, DVT, UAT, production deployment, and post-go-live hypercare
Develop UAT plans, write/review test scripts, coordinate UAT, and manage defect resolution with vendor and partner engineering teams
Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting
Use Microsoft Power Platform and AI tools to prototype, build, and deploy light-touch business automation solutions
Validate and refine AI prompts, automated workflows, and seller productivity tools
Establish structured handoffs to IT for long-term platform maintenance
Collaborate with technical leads, enterprise architecture, and program managers across Commercial and Government data models
Coordinate end-user support, troubleshoot operational issues, and provide guidance to junior analysts and operations teams

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required, demonstrated through work and/or military experience or specialized training
Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments
Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design
Experience writing technical/business requirements, mapping specifications, and user stories
Experience managing backlog refinement
Experience leading complex, end-to-end CRM implementations across multi-sprint SDLC/Agile lifecycles
Willingness to travel 25% or less
Microsoft Dynamics 365 Functional Consultant certification preferred as an “even better” qualification, such as MB-210, PL-200, or PL-900
Experience with UAT planning, test script creation, defect triage, and cutover/post-go-live support
Direct experience with Microsoft Power Platform, including Power Automate and Power Apps, and Microsoft Copilot/AI features embedded in D365 Sales
Expertise prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams
Experience with complex data migrations, data validation testing, and third-party/legacy integration patterns including DMF, OData, and REST APIs
Background in telecom, enterprise B2B sales operations, or partner relationship management workflows
Ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic and supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Award-winning total rewards package