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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading enterprise CRM implementations, particularly with Microsoft Dynamics 365 Sales, while effectively translating business needs into technical requirements. Proficient in UAT planning, test script creation, and managing complex data migrations and integrations.
Highest-signal resume keywords
Microsoft Dynamics 365 SalesTechnical Business AnalystUAT PlanningPower PlatformAgile SDLC
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements WritingUser Stories CreationProcess MappingData Validation TestingDefect ResolutionComplex Data MigrationsMapping SpecificationsCustom Entity DesignAcceptance Criteria DevelopmentGap Analysis
Soft Skills
Problem SolvingCollaborationCommunicationLeadershipMentoring
Tools & Technologies
Power AutomatePower AppsMicrosoft CopilotDataverseREST APIs
Certifications & Qualifications
Microsoft Dynamics 365 Functional Consultant MB-210Microsoft Dynamics 365 Functional Consultant PL-200Microsoft Dynamics 365 Functional Consultant PL-900
Industry Keywords
CRM ImplementationB2B Sales OperationsPartner Relationship ManagementTelecomAgile Methodologies
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Serve as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams
- Lead engagements to capture, document, and translate business needs into technical requirements for the enterprise Dynamics 365 Sales implementation
- Lead strategic requirements sessions with sales, sales operations, and channel partner stakeholders
- Produce business requirements, user stories, mapping documents, and acceptance criteria
- Conduct requirements interviews, gap analyses, and process mapping across CRM functions
- Certify solution designs and maintain alignment with out-of-the-box best practices
- Lead delivery from requirements through sprint builds, DVT, UAT, production deployment, and post-go-live hypercare
- Develop UAT plans, write/review test scripts, coordinate UAT execution, and manage defect resolution with vendor and partner engineering teams
- Facilitate go-live readiness, cutover support, and legacy platform sunsetting
- Use Power Platform and embedded AI tools to prototype, build, and deploy light-touch business automation solutions
- Validate and refine AI prompts, automated workflows, and seller productivity tools
- Establish handoff processes to IT for long-term platform maintenance
- Collaborate with technical leads, enterprise architecture, and program managers across Commercial and Government data models
- Coordinate end-user support, troubleshoot operational issues, and guide junior analysts and operations teams
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training
- Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments
- Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design
- Experience writing technical/business requirements, mapping specifications, user stories, and managing backlog refinement
- Experience leading complex, end-to-end CRM implementations across multi-sprint SDLC/Agile lifecycles
- Willingness to travel 25% or less
- Microsoft Dynamics 365 Functional Consultant Certifications such as MB-210, PL-200, or PL-900 preferred
- Experience with UAT planning, test script creation, defect triage, and cutover/post-go-live support
- Direct experience with Microsoft Power Platform, including Power Automate and Power Apps, and Microsoft Copilot/AI features embedded in D365 Sales
- Expertise prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams
- Experience with complex data migrations, data validation testing, and third-party/legacy integration patterns including DMF, OData, and REST APIs
- Background in telecom, enterprise B2B sales operations, or partner relationship management workflows
- Ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment
Benefits
Comp & perks- Medical, dental, and vision benefits
- Short- and long-term disability insurance
- Basic life insurance
- Supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives
- Premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
- Hybrid work arrangement
- Incentive-based compensation with potential to earn more