Senior Technical Business Analyst – Microsoft Dynamics 365

Verizon

. Serve as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams .

Posted 10/26/2026full-timeUnited StatesSenior💰 $120,500 - $231,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise Dynamics 365 Sales implementations, translating business needs into technical requirements, and managing end-to-end delivery across Agile lifecycles. Proficient in utilizing Microsoft Power Platform and AI tools to develop automation solutions and enhance seller productivity.

Highest-signal resume keywords

Microsoft Dynamics 365 SalesTechnical Business AnalystUAT PlanningMicrosoft Power PlatformAgile SDLC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements WritingUser Story MappingData MigrationDefect TriageProcess MappingAcceptance Criteria DevelopmentComplex Problem SolvingCRM ImplementationTest Script CreationGap Analysis

Soft Skills

Stakeholder EngagementTeam CoordinationCommunicationMentoring

Tools & Technologies

Microsoft Power AutomateMicrosoft Power AppsMicrosoft CopilotDataverseREST APIs

Certifications & Qualifications

Microsoft Dynamics 365 Functional Consultant CertificationMB-210PL-200PL-900

Industry Keywords

Enterprise B2B Sales OperationsTelecomPartner Relationship ManagementLegacy Integration PatternsSales Operations

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Serve as a bridge between business leaders, frontline sales organizations, partner ecosystems, and IT/engineering implementation teams
Lead engagements to capture, document, and translate business needs into technical requirements for the enterprise Dynamics 365 Sales implementation
Lead requirements sessions with sales, sales operations, and channel partner stakeholders
Produce business requirements, user stories, mapping documents, and acceptance criteria
Conduct requirements interviews, gap analyses, and process mapping across CRM functions
Certify solution designs and maintain alignment with out-of-the-box best practices
Lead end-to-end delivery from requirements through sprint builds, DVT, UAT, production deployment, and post-go-live hypercare
Develop UAT plans, write and review test scripts, coordinate UAT execution, and manage defect resolution
Facilitate pre- and post-go-live readiness, cutover support, and legacy platform sunsetting
Use Microsoft Power Platform and AI tools to prototype, build, and deploy light-touch business automation solutions
Validate and refine AI prompts, automated workflows, and seller productivity tools
Establish handoff processes to IT for long-term platform maintenance
Coordinate across commercial and government Dynamics instances and data models
Coordinate end-user support, troubleshoot operational issues, and guide junior analysts and operations teams

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training
Experience as a Technical Business Analyst / Solution Provider in enterprise CRM environments
Experience with Microsoft Dynamics 365 Sales, including Dataverse, model-driven apps, security roles, forms/views, and custom entity design
Experience writing technical/business requirements, mapping specifications, user stories, and managing backlog refinement
Experience leading complex, end-to-end CRM implementations across multi-sprint SDLC/Agile lifecycles
Willingness to travel 25% or less
Microsoft Dynamics 365 Functional Consultant Certification such as MB-210, PL-200, or PL-900 preferred
Experience with UAT planning, test script creation, defect triage, and cutover/post-go-live support
Direct experience with Microsoft Power Platform, including Power Automate and Power Apps, and Microsoft Copilot / AI features embedded in D365 Sales
Expertise in prototyping low-code/no-code solutions and transferring operational builds to IT engineering teams
Experience with complex data migrations, data validation testing, and third-party/legacy integration patterns including DMF, OData, and REST APIs
Background in telecom, enterprise B2B sales operations, or partner relationship management workflows preferred
Ability to solve complex, ambiguous problems and manage tight release deadlines in a fast-paced environment

Benefits

Comp & perks

Medical, dental, and vision insurance
Short- and long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Other incentives
Potential premium pay, including overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Hybrid work arrangement with work from home and a minimum of three days per week in the office