Supervisor – Sales Call Center, Customer Service

Verizon

. Lead, motivate, and develop a customer care team to deliver outstanding service .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $72,500 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring abilities in a customer service environment, with a focus on team development and high-quality service delivery. Proven experience in managing customer interactions and resolving issues efficiently while maintaining service standards.

Highest-signal resume keywords

Team Leadership ExperienceCustomer Service ExperienceCall Center ManagementMentoring SkillsAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsIssue ResolutionTraining DevelopmentPerformance Tracking

Soft Skills

Interpersonal SkillsJudgmentRelationship BuildingTime ManagementMotivation

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer CareTechnical ProductsFast-Paced EnvironmentService QualityPolicies And Procedures

About the role

Key responsibilities & impact

Lead, motivate, and develop a customer care team to deliver outstanding service
Direct the team in answering questions and resolving customer issues involving devices, billing, and other matters
Ensure resources are in place and employees are trained to resolve customer issues quickly
Track and manage call volume for optimal efficiency
Monitor employee-customer interactions to maintain high service quality
Mentor the team on improving customer interactions
Apply policies, procedures, and guidelines appropriately
Set an example for interpersonal skills, work ethic, and judgment

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience, demonstrated through work experience and/or military experience
Willingness to work evenings, weekends, and holidays
Customer service or call center experience, ideally with technical products or services
Team leadership experience, preferably in customer service or a call center environment
Ability to work in a fast-paced, multifaceted environment
Ability to use sound judgment and quickly grasp situational details
Ability to inspire and develop a team
Ability to build relationships and credibility quickly
Ability to multitask and manage time effectively

Benefits

Comp & perks

Medical, dental, and vision benefits
Short- and long-term disability insurance
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home and auto insurance
Matched 401(k) savings plan
Up to 8 company-paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Incentives
Potential premium pay such as overtime, shift differential, holiday pay, and allowances
Up to 15 days of vacation per year for newly hired employees, increasing with additional service
Remote work from home with occasional in-person trainings and meetings