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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing a high-performing inside sales team, with a focus on driving sales KPIs and enhancing customer experience. Proficient in implementing training programs and performance monitoring systems to achieve sales and retention goals.
Highest-signal resume keywords
Inside Sales LeadershipSales Training and CoachingPerformance Data AnalysisSales KPI ManagementRemote Work Self-Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Performance AnalysisCustomer Experience MetricsSales Strategy ImplementationCoaching and DevelopmentTechnical SupportProcess ImprovementSales ReportingVirtual Training ProgramsCompliance ManagementEquipment Troubleshooting
Soft Skills
CollaborationTime ManagementResourcefulnessTeamworkSelf-Discipline
Industry Keywords
Commission-Based SalesInside SalesSales EnvironmentPerformance Monitoring SystemsCustomer Data ProtectionHome Office RequirementsWebcam Home AuditsDirect Reports LeadershipSales RetentionRemote Work
About the role
Key responsibilities & impact- Lead and inspire a high-performing inside sales team of approximately 12 representatives
- Direct day-to-day Inside Sales departmental activities and implement company vision
- Drive sales KPIs and customer experience metrics in a commission-based sales environment
- Provide sales training and support to exceed sales, retention, and customer service goals
- Conduct live and recorded call reviews and deliver targeted coaching
- Analyze performance data and collaborate with cross-functional teams to improve processes, systems, and sales tools
- Implement virtual training programs, coaching strategies, and performance monitoring systems
- Maintain a secure and compliant environment protecting company and customer data
- Evaluate individual and team performance and implement personalized development plans
- Monitor sales activity and results through daily, weekly, and monthly reports
- Provide technical and systems support and troubleshoot equipment and process issues
Requirements
What you’ll need- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Two or more years of experience in a sales environment
- Willingness to work nights, weekends, and holidays
- Ability to meet all home office requirements
- Willingness to travel up to approximately 25% of the time
- Must reside in Georgia, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, or Virginia
- Internet service with a direct connection to a cable or fiber modem capable of at least 25 Mbps; wireless connections and DSL are not acceptable
- Dedicated quiet and private workspace
- Willingness and ability to complete periodic webcam home audits
- Ability to self-manage in a remote work environment, set up company-provided computer equipment, and manage the home network and connections
- Previous Acting Supervisor experience in VCG Inside Sales is preferred
- Experience coaching and developing employees within Verizon is preferred
- Experience leading direct reports in a sales environment is preferred
- Demonstrated self-discipline, time management, resourcefulness, collaboration, and teamwork skills
Benefits
Comp & perks- Health insurance options including medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, and AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
- Up to 15 days of vacation per year for newly hired employees, increasing with service
- Potential to earn more through commission
- Possible monetary stipend for qualifying home internet service
- Company-provided computer equipment
- Remote work from home with occasional in-person trainings and meetings