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Verizon

Technical Expert – Customer Service

Verizon

. Take incoming frontline technical calls from Verizon Wireless business customers .

Posted 10/23/2026full-timeUnited StatesJunior💰 $52,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support and troubleshooting for complex data and voice products, with a strong focus on customer service and resolution of high-stakes issues. Proficient in utilizing deductive reasoning and tools to drive trouble-ticket accuracy and support enterprise-level solutions.

Highest-signal resume keywords
Advanced Technical SupportCustomer Service ExperienceEnterprise Messaging5G/Fixed Wireless AccessTechnical Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingNetwork DiagnosisApplication Issue ResolutionSetup and ConfigurationComplex Solutions SupportTrouble-Ticket AccuracyDeductive ReasoningCustomer-Facing SystemsIssue ResolutionProject Management
Soft Skills
Effective CommunicationMentoringTeam LeadershipProblem SolvingFlexibility
Tools & Technologies
IoTThingspacePrivate NetworksEnterprise SolutionsHybrid Work Tools
Certifications & Qualifications
A+ CertificationNetwork+ Certification
Industry Keywords
Verizon WirelessBusiness CustomersGovernment CustomersHigh-Stakes IssuesComplex Product Resolution

Tech Stack

Tools & technologies
IoT

About the role

Key responsibilities & impact
  • Take incoming frontline technical calls from Verizon Wireless business customers
  • Provide technical troubleshooting, complex solutions support, and resolution
  • Deliver technical support and customer experiences to high-value business and government customers
  • Perform advanced troubleshooting for hardware and software
  • Diagnose network and application issues
  • Provide detailed setup and configuration information for complex data and voice products
  • Provide efficient customer support using customer-facing systems
  • Maintain in-depth knowledge of products and networks and position them as strategic solutions
  • Drive trouble-ticket accuracy through deductive reasoning and tool utilization
  • Provide advanced technical support information to sales and support groups across channels
  • Support advanced products and solutions including Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, and Thingspace
  • Provide individual account support to achieve issue resolution
  • Identify opportunities to drive growth and proactive solutions
  • Work from home and in the office according to the hybrid schedule

Requirements

What you’ll need
  • Bachelor’s degree or one or more years of work experience
  • One or more years of customer service and/or sales experience
  • Willingness to work a flexible schedule, including evenings and weekends
  • One or more years of Tier 2 or Tier 3 technical support, specifically supporting business or enterprise customers
  • Experience resolving high-stakes customer issues involving billing, technical Q&A, and complex product resolution through effective communication
  • Technical certification such as A+ Certification, Network+ Certification, or similar industry-standard credentials
  • Experience with Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace, or similar evolving technologies
  • Experience leading teams, mentoring peers, or managing small-scale projects

Benefits

Comp & perks
  • Health insurance options including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, and AD&D insurance
  • Identity theft protection
  • Pet insurance
  • Group home & auto insurance
  • Matched 401(k) savings plan
  • Up to 8 company paid holidays per year
  • Up to 6 personal days per year
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
  • Up to 15 days of vacation per year for newly hired employees, increasing with additional service
  • Health and wellness programs
  • Educational and career investments
  • Remote work on Mondays and Fridays in a hybrid schedule
  • Incentive-based compensation with potential to earn more