Application Support Technician – Technical Support

Vermont Systems

. Respond to customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and multitasking abilities while providing exceptional customer support. Proficient in documenting interactions and utilizing technical resources to resolve issues efficiently.

Highest-signal resume keywords

Technical Support ExperienceCustomer-Facing Role ExperienceMS Dynamics 365 ProficiencyKnowledge Base UtilizationProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AptitudeDocumentation SkillsTroubleshootingData GatheringCase Prioritization

Soft Skills

Communication SkillsCollaborationMultitaskingCustomer Satisfaction Focus

Tools & Technologies

MS Dynamics 365RecTracVermont Systems Resources

Industry Keywords

Service Level AgreementsFirst-Touch ResolutionTechnical SupportCustomer Support

About the role

Key responsibilities & impact

Respond to customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion
Provide first-touch resolution within assigned disciplines whenever possible
Gather the minimum data set of information to prioritize and troubleshoot cases
Provide initial analysis and full documentation of steps taken
Communicate issue status to customers to ensure satisfaction with progress and resolution
Assist teammates when possible
Escalate issues to the next level of support and/or management as needed
Utilize Vermont Systems resources

Requirements

What you’ll need

Reside in the US
Have full working rights in the US
Do not require sponsorship
2 years of experience in a technical support role or customer-facing role
Problem solving, prioritization, and multitasking skills
Technical aptitude
Ability to clearly document interactions and information
Experience collaborating with customers, support staff, and technical staff
Experience using a Knowledge Base to research and solve issues
Experience with MS Dynamics 365 is preferred
Experience with RecTrac would be great
Ability to work late shifts as scheduled
Adherence to established Service Level Agreements (SLAs)

Benefits

Comp & perks

Fully remote work arrangement for candidates residing in the US
Work eligibility without sponsorship requirement