Vermont Systems

Support Engineer

• Respond to customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion
• Provide first-touch resolution within assigned disciplines whenever possible
• Gather the minimum data set of information to prioritize and troubleshoot cases
• Provide initial analysis and full documentation of steps taken
• Communicate issue status to customers to ensure satisfaction with progress and resolution
• Assist teammates when possible
• Escalate issues to the next level of support and/or management as needed
• Utilize Vermont Systems resources

Application Support Technician – Technical Support