Retention Strategist

Verndale

. Serve as the primary point of contact and relationship manager for assigned client accounts .

Posted 9/22/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Email Marketing and SMS Campaign Management, with a strong focus on strategy development, segmentation, and performance analysis. Proficient in collaborating with creative teams to enhance marketing assets and drive client engagement.

Highest-signal resume keywords

Email Marketing StrategyKlaviyo / Postscript / AttentiveClient Relationship ManagementSegmentation and List GrowthAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email Production ManagementCampaign AutomationA/B TestingEmail Reporting and AnalysisProject Coordination

Soft Skills

Excellent CommunicationProactive Problem-SolverAttention to DetailTeam CollaborationStrategic Thinking

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

Email Best PracticesSMS MarketingMarketing Assets DevelopmentCross-Functional CollaborationKPI Delivery

About the role

Key responsibilities & impact

Serve as the primary point of contact and relationship manager for assigned client accounts
Manage email production end-to-end, including ideation handoff to design, email build and scheduling, segmentation, and deployment
Assist with logic for email and SMS campaigns and automation
Manage and oversee Email + SMS account strategy, including segmentation, list growth, and A/B tests
Execute and evaluate weekly, monthly, quarterly, and yearly email reporting with analysis and recommendations
Work closely with the creative team to identify trends, share learnings, and recommend new strategies
Coordinate projects for new email triggers, transactional emails, and special projects
Stay current on email and SMS best practices and industry standards
Recommend new approaches, innovative ideas, and technologies to deliver on KPIs
Report to the Head of Strategy
Collaborate with design, copy, creative, and e-commerce teams

Requirements

What you’ll need

Preference for bachelor’s degree
At least two years of experience in email marketing
At least one year of experience managing Email + SMS accounts and providing strategy
Hands-on experience with Klaviyo / Postscript / Attentive
Experience segmenting email and SMS lists
Client relationship management experience
Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams
Excellent communication and analytical skills
Proactive problem-solver mindset, heavy attention to detail, and flawless execution of all assigned tasks
Ability to think strategically, work independently and thrive in a fast-paced, collaborative environment
Excellent interpersonal skills; team player with the ability to communicate well among cross-functional teams
Candidates must be able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones

Benefits

Comp & perks

Fully remote role
Ability to work standard business hours in ET, CT, MT, or PT time zones