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Verndale

Retention Strategist

Verndale

. Serve as the primary point of contact and relationship manager for assigned client accounts .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Email Marketing and SMS Campaign Management, with a strong focus on strategy development, segmentation, and performance analysis. Proven ability to collaborate with creative teams and manage client relationships effectively.

Highest-signal resume keywords
Email Marketing StrategyKlaviyo / Postscript / AttentiveClient Relationship ManagementSegmentation and List GrowthAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Email Production ProcessA/B TestingEmail Reporting and AnalysisCampaign Automation LogicProject Coordination
Soft Skills
Excellent CommunicationProactive Problem-SolverAttention to DetailStrategic ThinkingInterpersonal Skills
Certifications & Qualifications
Bachelor’s Degree Preference
Industry Keywords
Email Best PracticesSMS MarketingCreative CollaborationE-commerce MarketingKPI Delivery

About the role

Key responsibilities & impact
  • Serve as the primary point of contact and relationship manager for assigned client accounts
  • Manage the email production process end-to-end, from ideation handoff to design through email build, scheduling, segmentation, and deployment
  • Assist with logic for email and SMS campaigns and automation
  • Manage and oversee Email + SMS account strategy, including segmentation, list growth, and A/B tests
  • Execute and evaluate weekly, monthly, quarterly, and yearly email reporting with analysis and recommendations
  • Work closely with the creative team to identify trends, share learnings, and recommend strategies
  • Coordinate projects for new email triggers, transactional emails, and special projects
  • Stay current on email and SMS best practices and industry standards
  • Recommend new approaches, innovative ideas, and technologies to deliver on KPIs
  • Report to the Head of Strategy
  • Work side by side with design and copy teams and help manage a team

Requirements

What you’ll need
  • Preference for bachelor’s degree
  • At least two years of experience in email marketing
  • At least one year of experience managing Email + SMS accounts and providing strategy
  • Hands-on experience with Klaviyo / Postscript / Attentive
  • Experience segmenting email and SMS lists
  • Client relationship management experience
  • Experience in the development of marketing assets and collaborating with creative and e-commerce teams
  • Excellent communication and analytical skills
  • Proactive problem-solver mindset, heavy attention to detail, and flawless execution of assigned tasks
  • Ability to think strategically, work independently, and thrive in a fast-paced, collaborative environment
  • Excellent interpersonal skills and ability to communicate across cross-functional teams
  • Ability to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones

Benefits

Comp & perks
  • Fully remote role
  • Equal opportunity employer
  • Reasonable accommodation for individuals with disabilities