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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing protocols and service orders while ensuring compliance with service level agreements. Proficient in scheduling and providing support to both customers and field technicians.
Highest-signal resume keywords
Knowledge Of Split Fiber-Optic NetworksProficiency In Microsoft OfficeKnowledge Of Google EarthSLA Compliance MonitoringProtocol Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Protocol ManagementService Order ValidationSLA Compliance Monitoring
Soft Skills
Customer SupportCommunication
Tools & Technologies
Google EarthMicrosoft Office
Certifications & Qualifications
High School Diploma
About the role
Key responsibilities & impact- Ensure protocols are kept up to date in the system
- Dispatch protocols to technicians
- Contact customers and schedule appointments
- Provide support to supervisors
- Support contracted subcontractors in carrying out field activities
- Validate service orders by reviewing compliance with the required criteria
- Monitor SLA compliance
- Complete rejection forms for services that do not meet requirements
Requirements
What you’ll need- Knowledge of split fiber-optic networks
- Knowledge of Google Earth
- High school diploma
- Proficiency in Microsoft Office
Benefits
Comp & perks- Meal Voucher / Food Voucher
- Transportation Voucher
- Medical insurance
- Dental insurance
- Life insurance
- PPR (Profit-Sharing Program)
- Career growth opportunities
- Childcare assistance
- Assistance for children with disabilities
- Day Off (one day off during your birthday month)
- TotalPass (discounts on gyms and sports activities)
- Corporate University
- PAS (Vero Social Assistance Program)
- Working hours: Monday to Friday, 8:00 a.m. to 5:00 p.m., and Saturdays, 8:00 a.m. to 12:00 p.m.
- Open to applications from people with disabilities