Bilingual Collection Specialist

Veros Credit

. Service auto loan accounts that are 61+ days delinquent .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automotive collections, particularly in managing 61+ day delinquent accounts, while ensuring compliance with the Fair Debt Collection Practices Act. Proficient in skip tracing and effective negotiation strategies to assist borrowers in meeting their loan obligations.

Highest-signal resume keywords

Automotive Collections ExperienceSkip Tracing ExperienceNegotiation SkillsCompliance with FDCPABilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Servicing SoftwareSkip TracingPayment Arrangement NegotiationDocumenting Collection ActivitiesUnderstanding of Collections Regulations

Soft Skills

Effective CommunicationProblem-SolvingProfessional InteractionTeam CollaborationAbility to Work Independently

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Fair Debt Collection Practices ActDelinquent AccountsAutomotive CollectionsReinstatements ExperienceFlexible Work Schedule

About the role

Key responsibilities & impact

Service auto loan accounts that are 61+ days delinquent
Document all collection activities using loan servicing software
Follow and ensure compliance with company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA)
Negotiate payment arrangements with borrowers
Suggest ways borrowers can meet their loan obligations
Propose alternative payment methods and establish payment procedures
Assist borrowers in devising strategies to keep their vehicle while meeting loan obligations
Accurately and professionally document account information and collection activities
Use skip tracing tools and reference sources to identify and locate delinquent borrowers
Perform other duties as assigned

Requirements

What you’ll need

2+ year(s) of experience in the automotive collections field working 61+ day delinquency
2+ year(s) of skip tracing experience
Reinstatements experience is a plus
Effective communication, negotiation, and problem-solving skills
Ability to read, interpret and apply federal, state, and local collections regulations
Ability to interact with customers in a professional, tactful, and sensitive manner
Ability to thrive in a fast-paced work environment and to work independently and as part of a team
Available to work a flexible work schedule and overtime as needed
High School Diploma or GED
Bilingual (English/Spanish) required
Must comply with applicable work authorization requirements; employer participates in E-Verify

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine
Company events
Holiday activities
Opportunities for growth and advancement