Client Success Manager

Verra Mobility

. Serve as the primary client contact and trusted advisor for communication, support, and strategic partnership needs.

Posted 10/21/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, operational improvement, and compliance within regulated industries. Proficient in analyzing data to drive client satisfaction, retention, and account growth while effectively managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Client Relationship ManagementOperational ImprovementRegulatory ComplianceData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SatisfactionOperational ProcessesSoftware ImplementationsData Interpretation

Soft Skills

Problem-SolvingCommunicationOrganizational SkillsAdaptabilityProfessionalism

Tools & Technologies

Microsoft Office SuiteCRM Platforms

Industry Keywords

Public SectorGovernment AgenciesCompliance RequirementsClient ContractsRegulated Industries

About the role

Key responsibilities & impact

Serve as the primary client contact and trusted advisor for communication, support, and strategic partnership needs.
Lead recurring client meetings, manage follow-up actions, and identify opportunities to improve satisfaction, retention, and account growth.
Develop long-term partnerships that deliver operational and financial value; optimize, retain, and expand existing accounts.
Collaborate with Operations, Product, Finance, IT, and other teams to resolve service issues, support contracts, and ensure successful client outcomes.
Maintain knowledge of product configurations, system functionality, and cross-service workflows to support clients and troubleshoot issues.
Oversee onboarding, implementations, project execution, software releases, and UAT activities.
Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions.
Oversee reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables.
Educate clients on product capabilities, operational processes, and industry best practices.
Manage multiple priorities in a fast-paced environment.
Maintain knowledge of applicable legislation, regulatory requirements, and client contracts.
Travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

Requirements

What you’ll need

Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
3-5 years' experience in a client-facing environment, account management or similar role.
Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred.
Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred.
Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement.
Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment.
Ability to guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions.
Strong analytical, organizational, and problem-solving skills; ability to assess complex situations, interpret data, identify risks, and develop effective solutions.
Excellent verbal and written communication skills across internal and external stakeholders, including executive leadership and government representatives.
Experience gathering, documenting, and communicating business and client requirements to cross-functional teams.
Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment.
Ability to work independently and collaborate effectively within cross-functional teams.
Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); CRM or client management platform experience preferred.