Verra Mobility

Customer Support

• Provide customer service to rental car customers by addressing inquiries about tolls and/or violations
• Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
• Use appropriate tools and resources to achieve complete and accurate resolutions, focusing on first-contact resolution
• Develop and maintain product, process, and technical knowledge related to services
• Perform duties as assigned

Customer Care Specialist II

• Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and clients for tolls and violations
• Review, respond to, and resolve multi-channel written inquiries from vehicle renters and associated agencies and businesses
• Prioritize daily workload based on assigned task importance
• Track and communicate abnormal service inquiry trends to leadership
• Create clear, complete documentation and notes for all inquiries
• Assist with customer service calls when needed to meet service level objectives
• Assist with other necessary tasks
• Interact with internal departments, Tolling Authorities, Issuing Authorities, and Collections Agencies to resolve renter disputes
• Assist with client expedited requests

Research Support Specialist

Account Executive

• Develop and execute a Mass Market sales plan for an assigned territory or portfolio, accountable for pipeline development, bookings, revenue growth, and sales targets
• Identify, prospect, qualify, and develop expansion opportunities with government agencies, municipalities, public sector organizations, and other target clients
• Build and maintain client relationships as a trusted advisor and primary commercial point of contact
• Lead consultative sales conversations and position solutions around client objectives, challenges, requirements, and desired outcomes
• Manage the full sales cycle from prospecting and discovery through solution development, proposal, negotiation, contracting, and close
• Develop account strategies, opportunity plans, presentations, proposals, and business cases communicating Verra Mobility solution value
• Conduct executive-level presentations, demonstrations, meetings, and negotiations
• Maintain sales pipeline and provide forecasts, opportunity updates, competitive intelligence, and risk assessments to sales leadership
• Collaborate with Client Success, Operations, Product, Finance, Legal, Marketing, IT, and other internal teams
• Coordinate RFP, RFI, solicitation, and formal procurement responses
• Negotiate commercial terms, pricing, contracts, and agreements
• Develop territory and account plans covering target organizations, stakeholders, buying processes, competition, and expansion opportunities
• Maintain knowledge of Verra Mobility products, services, market positioning, industry trends, competitive offerings, and client use cases
• Monitor market and competitive activity and communicate trends, customer feedback, and opportunities to leadership
• Partner with Client Success to transition closed sales to implementation and ongoing relationship management
• Maintain accurate customer, opportunity, activity, and forecast information in CRM and required systems
• Represent Verra Mobility at client meetings, industry events, conferences, and business development activities, traveling as needed

Mass Market Account Executive

• Provide information and services to rental car customers regarding tolls or violations incurred during their rental
• Provide one-stop resolution and education on products and services
• Provide account information and status
• Solve product- or service-related problems
• Process payments
• Deliver a positive, professional, empathetic, customer-focused experience
• Navigate multiple computer applications and use online resources to provide accurate information
• Develop and maintain product, process, and technical knowledge
• Communicate effectively with different audiences
• Document customer interactions clearly and concisely

Full-stack Engineer

• Own enterprise software delivery execution, platform modernization, and engineering operating model transformation across the Business Unit
• Own delivery outcomes, KPIs, platform consolidation strategy, engineering governance standards, and alignment between business priorities, enterprise architecture, AI initiatives, and technology execution
• Collaborate with architecture and delivery peers on enterprise Software Delivery vision and strategy across all Business Units
• Lead platform consolidation and modernization into reusable services, APIs, and common engineering patterns
• Establish engineering standards for CI/CD, code review, automated testing, security scanning, release readiness, rollback, observability, and incident learning
• Drive improvements in deployment frequency, lead time, defect escape rate, change failure rate, incident trends, and delivery predictability
• Ensure enterprise architecture standards and AI directives are adopted across products and squads
• Partner with Product, Infrastructure, DevOps, Database, Security, AI, PMO, Operations, QA COE, and Support
• Oversee Daily Management, KPI reviews, release readiness, production health reviews, and PSR execution
• Drive AI-enabled engineering capabilities for developer productivity, test automation, defect reduction, documentation, incident analysis, and operational insight
• Establish responsible AI usage standards balancing productivity with security, compliance, maintainability, and quality
• Represent Software Delivery in executive customer, partner, and stakeholder discussions
• Build and coach high-performing delivery leadership teams
• Oversee CapEx and OpEx alignment, resource planning, and platform/tooling investments
• Establish enterprise delivery governance, KPI operating model, decision rights, Tech Lead accountability, and PMO engagement rules
• Define platform consolidation roadmap, modernization priorities, shared service opportunities, and legacy deprecation approach
• Standardize release readiness and production health reviews across Business Units
• Launch AI-enabled engineering productivity initiatives with measurable improvements

Customer Care Specialist II

Research Support Specialist

Mass Market Account Executive

Customer Care Specialist II

Vice President, Software Engineering