Customer Care Specialist II

Verra Mobility

. Provide customer service to rental car customers by addressing inquiries about tolls and/or violations .

Posted 9/23/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively addressing inquiries and providing guidance to rental car customers. Exhibits a positive and empathetic approach while maintaining product and process knowledge to ensure high levels of customer satisfaction.

Highest-signal resume keywords

Customer ServiceEffective CommunicationCritical ThinkingTeam CollaborationPerformance Goal Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeEmpathyTenacityAdaptabilityInterpersonal Skills

Industry Keywords

Rental Car ServicesFirst-Contact ResolutionProduct KnowledgeProcess ImprovementCustomer Satisfaction

About the role

Key responsibilities & impact

Provide customer service to rental car customers by addressing inquiries about tolls and/or violations
Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
Use appropriate tools and resources to achieve complete and accurate resolutions, focusing on first-contact resolution
Develop and maintain product, process, and technical knowledge related to services
Perform duties as assigned

Requirements

What you’ll need

Motivated team player with a positive attitude
Tenacious and able to think critically through solutions
Empathetic nature
Ability to work in a fast-paced environment
Ability to continuously improve
Effective verbal, interpersonal, and written communication skills tailored to the audience
Ability to meet performance goals for productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance