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Customer Care Specialist II
Verra Mobility. Provide information and services to rental car customers regarding tolls or violations incurred during their rental .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on providing accurate information and resolving issues efficiently. Proficient in navigating multiple applications and maintaining a positive, empathetic interaction with customers.
Highest-signal resume keywords
Customer Service ExperienceInbound Call Center ExperienceProficiency With Windows-Based ApplicationsStrong Interpersonal SkillsBilingual Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem SolvingPayment ProcessingTyping Speed 30 WPMProduct Knowledge
Soft Skills
EmpathyReliabilityDependabilityFlexibilityEffective Communication
Tools & Technologies
Windows ApplicationsMicrosoft OfficeOutlook
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Rental Car ServicesCustomer ExperienceFast-Paced EnvironmentAccount Information
About the role
Key responsibilities & impact- Provide information and services to rental car customers regarding tolls or violations incurred during their rental
- Provide one-stop resolution and education on products and services
- Provide account information and status
- Solve product- or service-related problems
- Process payments
- Deliver a positive, professional, empathetic, customer-focused experience
- Navigate multiple computer applications and use online resources to provide accurate information
- Develop and maintain product, process, and technical knowledge
- Communicate effectively with different audiences
- Document customer interactions clearly and concisely
Requirements
What you’ll need- High School Diploma or GED equivalent
- 2+ years of customer service experience, including a minimum of 1 year of inbound call center experience in a fast-paced environment
- Proficiency with Windows-based applications, including Office and Outlook
- Minimum typing speed of 30 words per minute
- Strong interpersonal skills and ability to interact with varying personalities
- Must demonstrate reliability and dependability, including schedule adherence and attendance
- Flexibility to work any shift between 8:30 AM and 8:30 PM EST Monday-Friday and 10 AM to 5 PM Saturday
- Bilingual Spanish is a plus
Benefits
Comp & perks- Dedicated training program with career growth opportunities
- Equal Opportunity Employer