Lead Processing Specialist

Verra Mobility

. Regularly review processor performance and provide coaching and training to address gaps .

Posted 11/10/2026full-timeRemote • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and analytical skills while effectively leading teams and facilitating meetings. Proficient in managing escalations and improving operational procedures with a focus on quality and attention to detail.

Highest-signal resume keywords

Problem-Solving SkillsAnalytical SkillsWritten And Verbal CommunicationLeadership And FacilitationAdvanced Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsDecision-Making SkillsOrganizational SkillsConflict Management SkillsAttention To Detail

Tools & Technologies

O365 SuiteReporting Databases

Industry Keywords

Continuous Improvement MethodologiesOperational ProceduresTeam EnvironmentClient InquiriesEscalated Inquiries

About the role

Key responsibilities & impact

Regularly review processor performance and provide coaching and training to address gaps
Serve as a leader within a team environment
Act as the initial point of contact for team-member escalations and other issues
Collect and disseminate daily metrics
Respond to client, customer, and internal processing-related inquiries
Field and resolve escalated internal inquiries from other departments
Provide feedback and suggestions to leadership on improving operational procedures and processes
Collaborate in planning and strategy sessions using continuous improvement methodologies
Partner with outside vendors and subcontractor organizations as needed
Work on internal project assignments as needed
Assist the Supervisor/Manager with other assigned tasks and duties
Oversee the office and team when the supervisor is out of the office
Process events as needed

Requirements

What you’ll need

High School Diploma, GED, college experience preferred or equivalent work experience
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work in a fast-paced environment
Ability to lead/facilitate meetings
Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines
Ability to work independently and as part of a team
Decisive and able to quickly make sound decisions
Professionalism and the ability to work well with different groups of people and different layers of leadership
Exceptional aptitude and flexibility towards serving and assisting others
Strong interpersonal, decision-making, organizational and conflict management skills
Focus on high quality and strong attention to detail
Advanced computer skills with O365 suite and reporting databases