Lead Processing Specialist

Verra Mobility

. Regularly reviews processor performance, then provides coaching and training to address gaps .

Posted 10/30/2026full-timeRemote • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and analytical skills while effectively leading and facilitating team meetings. Proficient in managing operational procedures and processes with a focus on continuous improvement and high-quality outcomes.

Highest-signal resume keywords

Problem-Solving SkillsAnalytical SkillsWritten And Verbal CommunicationLeadership And FacilitationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ProceduresContinuous Improvement MethodologiesReporting DatabasesMulti-TaskingPrioritization

Soft Skills

Interpersonal SkillsDecision-MakingOrganizational SkillsConflict ManagementProfessionalism

Tools & Technologies

O365 Suite

Industry Keywords

Team EnvironmentClient InquiriesEscalated InquiriesCoaching And TrainingFast-Paced Environment

About the role

Key responsibilities & impact

Regularly reviews processor performance, then provides coaching and training to address gaps
Serves as a leader within a team environment
Acts as the initial point of contact for team members regarding escalations or other issues
Collects and disseminates daily metrics
Responds to client, customer, and/or internal processing-related inquiries
Fields and resolves escalated internal inquiries from other departments
Provides feedback and suggestions to leadership on improving operational procedures and processes
Collaborates in planning and strategy sessions using continuous improvement methodologies
Partners with outside vendor and subcontractor organizations as needed
Works on various internal project assignments
Assists the Supervisor/Manager with other tasks and duties as assigned
Oversees the office and team when the supervisor is out of the office
Processes events as needed
Reports to the Operations Supervisor within the Operations Group

Requirements

What you’ll need

High School Diploma, GED, college experience preferred or equivalent work experience
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work in a fast-paced environment
Ability to lead/facilitate meetings
Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines
Ability to work independently and as part of a team
Decisive and able to quickly make sound decisions
Professionalism and the ability to work well with different groups of people and different layers of leadership
Exceptional aptitude and flexibility towards serving and assisting others
Strong interpersonal, decision-making, organizational and conflict management skills
Focus on high quality and strong attention to detail
Advanced computer skills with O365 suite and reporting databases