Manager – Command Center

Verra Mobility

. Manage and lead Supervisors and Advanced Support Technicians through coaching, development, and performance/talent management .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing technical support teams, driving continuous improvement through methodologies like Six Sigma and Lean, and ensuring service excellence through effective performance management and operational enhancements.

Highest-signal resume keywords

Technical Support ManagementPeople LeadershipSix Sigma MethodologyBusiness Process EngineeringStatistical Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportPerformance ManagementRoot Cause AnalysisForecastingOperational EnhancementsCost Efficiency RecommendationsChange ManagementKPI TrackingOKR MaintenanceProcess Improvement

Soft Skills

Negotiation SkillsProblem ResolutionOrganizational SkillsTime ManagementCommunication Skills

Tools & Technologies

Photo Enforcement SystemsTechnical Support Technology Trends

Certifications & Qualifications

ITIL CertificationLean Six Sigma Green BeltLean Six Sigma Black Belt

Industry Keywords

Field ServicesCustomer-Centric CultureP&L AccuracyContinuous ImprovementCoaching and Development

About the role

Key responsibilities & impact

Manage and lead Supervisors and Advanced Support Technicians through coaching, development, and performance/talent management
Partner with the VP of Field Services Operations to achieve service excellence and continuous improvement
Maintain OKRs and KPIs, identify interventions, and propose solutions
Contribute to department P&L accuracy and tracking, including annual and quarterly forecasting
Collaborate with Product and Engineering to increase technical support expertise and improve photo enforcement system reliability
Champion change management and drive a customer-centric culture
Track defect data and recommend cost efficiencies, operational enhancements, and software/hardware upgrades
Implement processes for in-depth technical issue analysis and reporting, including root cause analysis and remedial actions
Improve performance and engagement through assessment, planning, organizing, coordinating, monitoring, and evaluation
Monitor Technical Support technology trends and recommend enhancements to senior leadership
Identify, implement, and manage continuous improvement using Six Sigma, Lean, or similar methodologies
Perform other duties as assigned

Requirements

What you’ll need

BS/BA degree required
3+ years of experience in technical support, field services, or related fields
3+ years of effective people leadership, including work direction, motivation, coaching/feedback, and staff development
Excellent negotiation and problem resolution skills
Excellent organizational and time management skills
Ability to take initiative, use good judgment, demonstrate urgency and follow-up, and complete multiple projects
Statistical/analytical skills and exemplary problem-solving abilities
Proven ability to build and maintain effective internal and external working relationships
Business process engineering/re-engineering experience using Six Sigma, Lean, or another formal process improvement methodology
Excellent verbal, written communication, and presentation skills
MBA preferred
ITIL certification preferred
Lean Six Sigma Green Belt or Black Belt training and certification preferred

Benefits

Comp & perks

Equal Opportunity Employer
Candidate personal data retention limited to two years following recruitment process closure or related job opportunities, with explicit consent