Research Support Specialist

Verra Mobility

. Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and clients for tolls and violations .

Posted 9/21/2026full-timeRemote • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to analyze data and resolve complex issues. Proficient in documentation and communication, ensuring professionalism and adherence to business ethics.

Highest-signal resume keywords

Customer Service ExperienceData Analysis SkillsInterpersonal Communication SkillsMicrosoft Excel ProficiencyMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDocumentationBilling AdjustmentsInquiry ResolutionTransaction Processing

Soft Skills

Interpersonal SkillsProfessionalismFollow-ThroughHigh Sense of UrgencyTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft Excel

Industry Keywords

Customer ServiceTolling AuthoritiesVehicle RentersCollections AgenciesBusiness Writing

About the role

Key responsibilities & impact

Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and clients for tolls and violations
Review, respond to, and resolve multi-channel written inquiries from vehicle renters and associated agencies and businesses
Prioritize daily workload based on assigned task importance
Track and communicate abnormal service inquiry trends to leadership
Create clear, complete documentation and notes for all inquiries
Assist with customer service calls when needed to meet service level objectives
Assist with other necessary tasks
Interact with internal departments, Tolling Authorities, Issuing Authorities, and Collections Agencies to resolve renter disputes
Assist with client expedited requests

Requirements

What you’ll need

High School diploma
2+ years of previous experience in an administrative, research, customer service, or transaction processing position
Excellent reading and comprehension skills
Interpersonal written communication skills for accurately documenting activity in multiple systems and proper business writing
Intermediate skills with Microsoft products, including Outlook and Excel
Ability to analyze data to resolve complex issues
High sense of urgency and personal initiative related to customer service and problem resolution
Ability to multi-task and thrive under pressure in a team environment
Professionalism, follow-through, and a high level of business ethics

Benefits

Comp & perks

Equal Opportunity Employer
Candidate personal data retained solely for the stated business purpose, with retention limited to two years following closure of the recruitment process or related opportunities