Senior Operations Technician

Verra Mobility

. Support regional operations across the United States and parts of Canada from the VCC .

Posted 11/9/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote troubleshooting, network device management, and compliance with regulatory requirements. Proficient in data management and information technologies, with strong capabilities in coordinating operations and improving service offerings.

Highest-signal resume keywords

Remote TroubleshootingNetwork TroubleshootingData ManagementAgile Scrum CertificationMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scripting LanguagesPowerShellVisual BasicPythonData InterpretationTechnical Solution DevelopmentAccount DocumentationTrouble Ticket ManagementService Level Agreements (SLAs)Key Performance Indicators (KPIs)

Soft Skills

Problem SolvingCommunicationIndependenceTime ManagementAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointPower BI ProMicrosoft VisioMicrosoft Outlook

Certifications & Qualifications

Agile Scrum CertificationScrum MasterProduct OwnerScrum FundamentalsNlets Fingerprinting Background Assessment

Industry Keywords

Operations SupportRemote SupportRoadside Network DevicesComplianceDynamic Response TeamFast-Paced EnvironmentOn-Call CoverageClient CommunicationService Offerings ImprovementBacklog Management

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Support regional operations across the United States and parts of Canada from the VCC
Perform remote troubleshooting, site and roadside monitoring, and maintain device uptime
Keep clients’ roadside network devices online and operating efficiently
Handle difficult and complex issues and develop technical solutions for undefined problems
Serve as a key or lead member of the dynamic response team
Ensure compliance with company policies and regulatory requirements
Maintain accurate account documentation, VCC documentation and databases
Communicate with advisors to resolve discrepancies and issues
Coordinate with VCC Support teams, managers, supervisors and technicians on remote support verifications, downtime reporting and remote equipment tracking
Review Red-Light Camera locations, still images and video to verify equipment operation and image quality
Participate in planning, daily stand-ups and backlog sessions
Manage assigned work orders and trouble tickets through follow-up and closure
Identify opportunities to improve service offerings
Adhere to customer-specific procedures, SLAs and team KPIs
Perform other duties and special projects as assigned

Requirements

What you’ll need

Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations or Remote Troubleshooting, or equivalent combination of experience and/or education
Preferred Agile Scrum Certification, such as Scrum Master, Product Owner or Scrum Fundamentals
Preferred experience in scripting or programming languages such as PowerShell, Visual Basic, or Python
Demonstrated knowledge of computing and data troubleshooting
Demonstrated knowledge of network and remote system troubleshooting
Demonstrated knowledge of data management and information technologies
Experience accurately and reliably interpreting data to determine appropriate action
Experience managing multiple priorities
Preferred advanced skill and experience with Microsoft Suite, including Word, Excel and PowerPoint, plus Power BI Pro, Visio and Outlook
Successful completion of the Nlets fingerprinting background assessment
Ability to work all shifts in a 7x24x365 environment, including rotating on-call coverage
Ability to work in a fast-paced operational environment
Ability to work independently with minimal supervision
Ability to manage multiple tasks on time, including ticket administration, communications and follow-up activities
Ability to learn in an on-the-job training environment
Ability and willingness to learn new technology

Benefits

Comp & perks

Equal Opportunity Employer commitment
On-the-job training environment
Rotating on-call coverage in a 7x24x365 environment