Strategic Client Success Manager

Verra Mobility

. Develop and implement efficient administrative systems and processes to streamline day-to-day operations .

Posted 10/21/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and operational improvement, with a strong focus on enhancing customer experience and maintaining high service standards. Proficient in managing stakeholder relationships and ensuring compliance with business rules and contract requirements.

Highest-signal resume keywords

Program ManagementCustomer Experience EnhancementOperational ImprovementStakeholder Relationship ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementOperational ImprovementDocument ManagementData AccuracyInformation SecurityQuality AuditsInvoice PreparationContract ManagementCustomer Feedback AnalysisPerformance Data Analysis

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerBIIncident Management Systems

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationNLETS Background Check

Industry Keywords

Customer-Centric CultureService LevelsOperational ProcessesCompliance AuditsClient Implementation

About the role

Key responsibilities & impact

Develop and implement efficient administrative systems and processes to streamline day-to-day operations
Ensure accurate and timely documentation and maintain comprehensive administrative records
Implement and monitor best practices for document management, data accuracy, and information security
Open, check, report, and help resolve IT/SNOW or similar incident-management-system problem tickets
Report Voice of the Customer updates, issues, concerns, and ongoing projects to the Service Enablement Leader and/or department
Design and execute strategies to enhance customer experience and satisfaction
Analyze customer feedback, service metrics, and performance data to identify trends and improvement areas
Collaborate across departments on initiatives addressing customer needs and expectations
Help maintain a customer-centric culture and high service standards
Resolve complex customer issues and complaints
Assist the Client Implementation Team with handover from implementation to Operations and Maintenance; attend assigned-customer implementation meetings
Serve as primary customer contact during the Operations and Maintenance phase
Ensure adherence to business rules, contract requirements, and service levels
Manage internal and external stakeholder relationships
Meet and exceed Annual Operating Plan revenue and margin targets for assigned customers
Prepare and review reports, presentations, and materials for executive and departmental meetings
Provide insights and recommendations for customer strategic planning and decision-making
Facilitate customer interaction with Sales and Product Teams
Prepare and submit client change requests to Product Intake and/or BRQ team
Oversee and optimize daily operational processes
Assist with quality, accuracy, and compliance audits
Oversee invoice preparation, review, and approval
Ensure assigned contract renewals and exercise of contract option years; assist the Global Bid Team as required
Support court and administrative hearings as required
Monitor changes to applicable laws and regulations
Collaborate across departments to streamline workflows and resolve operational challenges

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, or a related field
Extensive experience in program management, executive administration, or a similar role, with a proven track record of success
Strong background in enhancing customer experience and driving operational improvements
Exceptional organizational, communication, and problem-solving skills
Working knowledge of Microsoft Office (Excel, Word, PowerBI)
Willingness to travel to client locations as required, including overnight stays if necessary
Required to pass a NLETS background check