Enterprise Customer Success Manager

Versa Networks

. Organize and facilitate internal resources to meet customer deliverables on time .

Posted 11/10/2026full-timeRemote • United StatesSeniorLead💰 $160,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Success and Project Management, with a strong focus on delivering customer satisfaction and managing complex projects. Proven ability to build exceptional client relationships and drive revenue growth through upselling and cross-selling.

Highest-signal resume keywords

Customer Success ManagementProject ManagementClient Relationship BuildingStakeholder CommunicationRevenue Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningDeliverable ManagementRisk ManagementReport ProductionCustomer Engagement Documentation

Soft Skills

Strong Organization SkillsConfident CommunicationFriendly and Enthusiastic InteractionComfortable in Matrixed Environments

Industry Keywords

Customer DeliverablesCross-SellingUpsellingInternal Resource CoordinationStakeholder Collaboration

About the role

Key responsibilities & impact

Organize and facilitate internal resources to meet customer deliverables on time
Coordinate management of Versa work to ensure completion of deliverables
Develop and manage project plans to highlight status on key deliverables and risks
Work with Versa stakeholders to ensure customer deliverables are correctly tracked
Collaborate with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to maximize customer satisfaction
Provide guidance and recommendations to customers to maximize the value of Versa solutions
Create opportunities for revenue growth through upselling and cross-selling
Produce internal and customer-facing reports monthly, quarterly, and ad hoc
Engage appropriate internal resources to ensure project implementation and enhancements are successful
Document and lead customer engagement information, including critical contacts, statuses, next steps, and related items

Requirements

What you’ll need

Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
Experience directing and managing deliverables for a complex customer project in a customer facing role
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Strong organization skills
Confident communicator; friendly, enthusiastic, comfortable talking to stakeholders of all levels via the phone, email, or in person
Comfortable working in a highly matrixed environment
US Citizen
Applicants must be authorized to work in the US

Benefits

Comp & perks

Competitive compensation package with pre-IPO equity
Comprehensive medical, dental, and vision insurance plans
Generous PTO policy including vacation days, sick leave, and paid holidays
Flexible remote work and hybrid option
Training, certifications, and educational resources
Employee recognition programs and awards
Collaborative, inclusive, and supportive team culture
Generous parental leave policies