Federal Customer Success Manager

Versa Networks

. Organize and facilitate internal resources to meet customer deliverables on time .

Posted 9/19/2026full-timeRemote • Maryland • United StatesSeniorLead💰 $160,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Customer Success and Account Management, with a strong focus on project management, client relationship building, and delivering customer value. Proven ability to coordinate cross-functional teams and manage complex projects while ensuring timely deliverables and revenue growth.

Highest-signal resume keywords

Customer Success ManagementProject ManagementClient Relationship BuildingFederal DoD Secret ClearanceCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk AssessmentRevenue Growth StrategiesCustomer ReportingDeliverable Tracking

Soft Skills

Strong Organization SkillsConfident CommunicationStakeholder Engagement

Industry Keywords

Customer DeliverablesMatrixed EnvironmentUpsellingCross-SellingClient Engagement

About the role

Key responsibilities & impact

Organize and facilitate internal resources to meet customer deliverables on time
Coordinate Versa work and serve as the central customer point of contact
Assess and mitigate project risks
Build and maintain trusted relationships with key customer contacts
Collaborate with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams
Provide guidance and recommendations to maximize customer value from Versa solutions
Create revenue-growth opportunities through upselling and cross-selling
Produce monthly, quarterly, and ad hoc internal and customer-facing reports
Develop and manage project plans covering deliverables, status, and risks
Engage internal resources to ensure successful project implementation and enhancements
Document and lead customer engagement information, including contacts, statuses, and next steps
Ensure customer deliverables are correctly tracked

Requirements

What you’ll need

Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
Experience directing and managing deliverables for a complex customer project in a customer facing role
Federal DoD Secret clearance highly desirable
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Strong organization skills
Confident communicator; comfortable talking to stakeholders of all levels via phone, email, or in person
Comfortable working in a highly matrixed environment
Must be a US Citizen
Applicants must be authorized to work in the US
Location: Virginia, Maryland, Washington DC

Benefits

Comp & perks

Competitive compensation package with pre-IPO equity
Comprehensive medical, dental, and vision insurance plans
Generous PTO policy including vacation days, sick leave, and paid holidays
Flexible remote work and hybrid options
Training, certifications, and educational resources
Employee recognition programs and awards
Collaborative, inclusive, and supportive team culture
Generous parental leave policies