Customer Success Manager II

Versapay

. Manage long-term customer relationships across a book of business as a trusted Versapay advisor .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving customer success in a SaaS environment, with a strong focus on customer needs and data-driven decision-making. Proficient in collaborating cross-functionally to enhance the customer journey and facilitate effective training and enablement.

Highest-signal resume keywords

5+ Years Experience In SaaS Customer SuccessFintech Software Solutions BackgroundStrong Verbal And Written Communication SkillsAnalytical Thinking And Problem-SolvingB2B Merchant Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementKPI MeasurementStrategic Account PlanningData-Driven MindsetCustomer OnboardingRevenue Growth StrategiesIssue ResolutionTraining FacilitationCollaboration With Cross-Functional TeamsCustomer Success Metrics

Soft Skills

Customer ObsessionAgility In Complex SituationsStrong Follow-ThroughEmpathy And SensitivityCollaboration And Change Leadership

Certifications & Qualifications

Bachelor's Degree In BusinessBachelor's Degree In MarketingBachelor's Degree In CommunicationsBachelor's Degree In Economics

Industry Keywords

SaaSCustomer SuccessAccounts ReceivableFintechB2B Merchant Services

About the role

Key responsibilities & impact

Manage long-term customer relationships across a book of business as a trusted Versapay advisor
Own the customer lifecycle from onboarding through long-term adoption and success
Grow installed-base revenue
Facilitate training and enablement sessions, regular cadence calls, and Executive Business Reviews
Build and maintain Strategic Account Plans with retention and growth strategies
Create, review, map, and measure shared customer KPIs
Collaborate with sales, professional services, and product teams
Represent customers in product development for new integrations and features
Maintain visibility into customer issues and requests with the Customer Care team
Provide regular customer updates and escalate high-severity requests
Work cross-functionally to drive issue resolution
Coordinate scalable improvements to the customer journey
Identify multi-client problems and forecast implications for future attrition

Requirements

What you’ll need

5+ years’ experience in a SaaS based Customer Success role
Background in Fintech software solutions, preferably accounts receivable
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
Customer obsession and focus on customer needs
Agility in ambiguous and complex situations
Strong follow-through, prioritization, and ability to work independently
Empathy and sensitivity to customer and collaborator needs
Strong verbal and written communication skills
Collaboration and ability to lead change positively
Analytical thinking and ability to understand complex technical problems
Data-driven mindset
B2B merchant services experience
Experience in a customer sales role in a SaaS-based company