Versapay

Recruitment

• Own and evolve the enterprise talent acquisition strategy in partnership with the CPO and executive leadership team
• Define consistent hiring standards, structured assessment practices, and quality-of-hire expectations across the company
• Build hiring plans around the company's most critical capabilities and growth priorities
• Identify hiring and capability gaps early and drive action to close them
• Own quality of hire end-to-end, partnering with business leaders on critical and executive searches
• Build strong pipelines for high-priority roles and ensure hiring managers make timely, well-informed decisions
• Use data, technology, AI, and automation to improve recruiting efficiency, pipeline visibility, and decision quality
• Lead, coach, and develop the recruiting team, setting clear priorities, capacity plans, performance expectations, and standards of work
• Serve as a trusted advisor to the CPO, CEO, and executive leadership team on talent and organizational decisions
• Translate talent data into clear business insights, risks, and recommendations
• Deliver real-time market intelligence and compensation benchmarking to inform hiring decisions, workforce planning, and offer strategies

Senior Director, Talent Acquisition

• Own and evolve the enterprise talent acquisition strategy in partnership with the CPO and executive leadership team.
• Define consistent hiring standards, structured assessment practices, and quality-of-hire expectations across the company.
• Build hiring plans around the company's most critical capabilities and growth priorities.
• Identify hiring and capability gaps early and drive action to close them.
• Own quality of hire end-to-end, partnering with business leaders on critical and executive searches.
• Build strong pipelines for high-priority roles and ensure hiring managers make timely, well-informed decisions.
• Use data, technology, AI, and automation to improve recruiting efficiency, pipeline visibility, and decision quality.
• Lead, coach, and develop the recruiting team, setting clear priorities, capacity plans, performance expectations, and standards of work.
• Serve as a trusted advisor to the CPO, CEO, and executive leadership team on talent and organizational decisions.
• Translate talent data into clear business insights, risks, and recommendations.
• Deliver real-time market intelligence and compensation benchmarking to inform hiring decisions, workforce planning, and offer strategies.
• Report directly to the Chief People Officer and partner with executive and business leaders.

Senior Talent Acquisition Director

IT Support

• Provide advanced functional and technical support for customers using Versapay's ERP integrations
• Troubleshoot complex integration, payment processing, and accounting-related issues
• Partner with Product, Engineering, Customer Success, and Implementation teams
• Deliver exceptional customer experiences
• Own and escalate cases effectively
• Meet customer satisfaction, SLA compliance, response-time, first-contact, and resolution-time targets
• Maintain quality and accuracy of case resolutions
• Build customer relationships and respond to customer feedback
• Contribute to knowledge base articles and process improvements
• Collaborate with cross-functional teams to support customers and product improvements

Senior Technical Support Specialist

• Provide advanced functional and technical support for customers using Versapay's ERP integrations
• Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics Business Central and Finance, and other ERP solutions
• Troubleshoot complex integration, payment processing, and accounting-related issues
• Partner with Product, Engineering, Customer Success, and Implementation teams
• Deliver exceptional customer experiences
• Own and resolve customer cases while managing escalations
• Meet success metrics including CSAT, SLA compliance, response times, Time to First Contact, and Time to Resolution
• Contribute to knowledge base articles and process improvements
• Collaborate across cross-functional teams

Solutions Engineer

• Conduct detailed discovery sessions to understand customer needs, uncover industry challenges, and identify value-added opportunities
• Build, customize, and showcase innovative solutions using Versapay’s application suite and related partner technologies
• Partner with customers and prospects to align business requirements with Versapay’s technology capabilities
• Provide technical expertise during RFIs/RFPs, propose tailored configurations and integrations, and address objections
• Continuously enhance product, sales, and technical knowledge through training; maintain certifications
• Collaborate with management to set and achieve quarterly and annual goals
• Work closely with product, sales, and customer success teams to deliver a seamless customer experience
• Travel occasionally across the US and Canada to engage with clients and partners, exhibit at conferences, and build relationships

• Conduct detailed customer discovery sessions to understand needs, uncover industry challenges, and identify value-added opportunities
• Build, customize, and demonstrate solutions using Versapay’s application suite and partner technologies
• Partner with customers and prospects to align business requirements with Versapay’s technology capabilities
• Provide technical expertise during RFIs/RFPs, propose tailored configurations and integrations, and address objections
• Maintain product, sales, and technical knowledge through training and certifications
• Collaborate with management to set and achieve quarterly and annual goals
• Work cross-functionally with product, sales, and customer success teams
• Travel occasionally across the US and Canada to engage clients and partners, attend conferences, and build relationships