Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Versapay

Senior Technical Support Specialist

Versapay

. Provide advanced functional and technical support for customers using Versapay's ERP integrations .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ERP systems, particularly in troubleshooting and providing customer-focused solutions. Strong analytical skills and a solid understanding of accounting principles and ERP business processes are essential for delivering exceptional customer experiences.

Highest-signal resume keywords
ERP Systems ExperienceAccounting Principles KnowledgeCustomer Support Platforms ProficiencyIntegration Troubleshooting SkillsERP Certifications

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ERP SystemsSQLREST/SOAP APIsIntegration TroubleshootingData SynchronizationOrder-to-Cash (O2C)Procure-to-Pay (P2P)Record-to-Report (R2R)Accounts ReceivableFinancial Reporting
Soft Skills
Analytical SkillsProblem-SolvingCritical ThinkingCommunication SkillsTime Management
Tools & Technologies
SalesforceZendeskIntercomJiraVersapay
Certifications & Qualifications
ERP Certifications
Industry Keywords
Payment ProcessingFinancial Technology (FinTech)ERP WorkflowsCustomization ToolsMiddleware

Tech Stack

Tools & technologies
ERPSOAPSQL

About the role

Key responsibilities & impact
  • Provide advanced functional and technical support for customers using Versapay's ERP integrations
  • Troubleshoot complex integration, payment processing, and accounting-related issues
  • Partner with Product, Engineering, Customer Success, and Implementation teams
  • Deliver exceptional customer experiences
  • Own and escalate cases effectively
  • Meet customer satisfaction, SLA compliance, response-time, first-contact, and resolution-time targets
  • Maintain quality and accuracy of case resolutions
  • Build customer relationships and respond to customer feedback
  • Contribute to knowledge base articles and process improvements
  • Collaborate with cross-functional teams to support customers and product improvements

Requirements

What you’ll need
  • 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity
  • Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions
  • Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
  • Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash (O2C), Procure-to-Pay (P2P), Record-to-Report (R2R), Accounts Receivable, General Ledger, and Financial Reporting
  • Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions
  • Experience supporting ERP customers in a technical support or customer care environment
  • Strong analytical, problem-solving, and critical thinking skills
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems
  • ERP certifications are highly desirable
  • Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions
  • Familiarity with ERP workflows, automation, reporting, and customization tools
  • Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts
  • Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools
  • Experience mentoring teammates or serving as a subject matter expert

Benefits

Comp & perks
  • Opportunities for professional development and career growth
  • Equal opportunity employer committed to diversity and non-discrimination