Senior Technical Support Specialist

Versapay

. Provide advanced functional and technical support for customers using Versapay's ERP integrations .

Posted 9/21/2026full-timeRemote • CanadaSenior💰 CA$80,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ERP systems, particularly in troubleshooting and providing customer-focused solutions. Proficient in accounting principles and ERP business processes, with a strong ability to manage customer cases and collaborate across teams.

Highest-signal resume keywords

ERP Systems SupportNetSuite ExperienceAccounting Principles KnowledgeCustomer Support PlatformsIntegration Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLREST APIsSOAP APIsERP Customization FrameworksPayment IntegrationsData SynchronizationOrder-to-CashProcure-to-PayRecord-to-ReportFinancial Reporting

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsCustomer-First Mindset

Tools & Technologies

SalesforceZendeskIntercomJiraVersapay

Certifications & Qualifications

ERP Certifications

Industry Keywords

ERP IntegrationsCustomer SuccessImplementationTechnical SupportFinTech Solutions

Tech Stack

Tools & technologies

ERPSOAPSQL

About the role

Key responsibilities & impact

Provide advanced functional and technical support for customers using Versapay's ERP integrations
Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics Business Central and Finance, and other ERP solutions
Troubleshoot complex integration, payment processing, and accounting-related issues
Partner with Product, Engineering, Customer Success, and Implementation teams
Deliver exceptional customer experiences
Own and resolve customer cases while managing escalations
Meet success metrics including CSAT, SLA compliance, response times, Time to First Contact, and Time to Resolution
Contribute to knowledge base articles and process improvements
Collaborate across cross-functional teams

Requirements

What you’ll need

3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity
Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions
Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, Accounts Receivable, General Ledger, and Financial Reporting
Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions
Experience supporting ERP customers in a technical support or customer care environment
Strong analytical, problem-solving, and critical thinking skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems
ERP certifications are highly desirable
Experience supporting payment integrations, APIs, middleware, or FinTech solutions
Familiarity with ERP workflows, automation, reporting, and customization tools
Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts
Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools
Strong organizational skills with exceptional attention to detail
Customer-first mindset with a proactive approach to problem-solving
Experience mentoring teammates or serving as a subject matter expert

Benefits

Comp & perks

Opportunities for professional development and career growth
Work alongside talented professionals supporting enterprise ERP solutions
Customer-focused team committed to exceptional service and continuous innovation