Technical Support Specialist

Versapay

. Serve as the escalation point for advanced technical issues involving ERP integrations, APIs, middleware, and custom configurations .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ERP systems support, including troubleshooting, API diagnostics, and system integration, while effectively communicating technical concepts to diverse audiences. Proven ability to manage complex cases and collaborate with cross-functional teams to enhance product performance and customer satisfaction.

Highest-signal resume keywords

ERP Systems SupportTroubleshooting And Problem-SolvingSQL/Database ManagementAPI DiagnosticsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP IntegrationsLog AnalysisError TracingRoot Cause AnalysisETL ProcessesToken MigrationsSystem UpgradesPatch ManagementRegression TestingUser Account Management

Soft Skills

Technical LeadershipExpectation ManagementCollaborationCustomer Interaction

Tools & Technologies

JiraSalesforceIntercomMiddlewareThird-Party Connectors

Industry Keywords

SaaS PlatformsFinance ProcessesHR ProcessesSupply Chain ProcessesData IntegritySystem PerformanceSecurity Compliance

Tech Stack

Tools & technologies

ERPETLOracleSQL

About the role

Key responsibilities & impact

Serve as the escalation point for advanced technical issues involving ERP integrations, APIs, middleware, and custom configurations
Perform log analysis, error tracing, and root cause analysis using Jira, Salesforce, and internal monitoring platforms
Replicate and diagnose customer-reported issues in sandbox/demo environments and document steps for development teams
Address data integrity, system performance, and security/compliance concerns across ERP modules
Support ETL processes, token migrations, and third-party connector troubleshooting
Collaborate with Product, Engineering, and QA to validate releases, escalate bugs, and align enhancements with customer needs
Act as a technical subject matter expert during client escalation calls
Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues
Create and maintain troubleshooting guides, runbooks, and knowledge base articles
Document customer interactions, solutions, and troubleshooting steps in Intercom and Salesforce
Analyze escalation trends and recommend product/process improvements
Participate in incident reviews and war rooms, providing technical leadership and post-mortem analysis
Communicate complex technical concepts clearly to customers
Manage high-visibility or complex cases end-to-end with timely updates and expectation management

Requirements

What you’ll need

Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms
Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration
Familiarity with business processes in finance, HR, or supply chain, and ability to map technical issues to business impact
Experience with system upgrades, patch management, and regression testing
Ability to manage user accounts, roles, and permissions within ERP or enterprise software
Excellent written and verbal communication skills, with ability to translate technical details for non-technical audiences
Ability to balance speed with technical depth and provide sustainable, root-cause solutions