vCAD Administrator

Versaterm

. Support and maintain unified computer aided dispatch (CAD) and mobile data (MDT) systems, including CAD/Mobile geo files and map displays .

Posted 11/12/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in CAD and MDT systems administration, with a strong focus on configuration, troubleshooting, and user support. Capable of translating technical requirements and providing guidance to end-users while maintaining compliance with security standards.

Highest-signal resume keywords

CAD AdministrationMDT Systems SupportGIS Data ManagementTroubleshooting SkillsSecurity Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CAD ConfigurationMDT ConfigurationIncident Types ManagementUser Security AdministrationLog AnalysisError Report AnalysisAcceptance TestingBusiness Logic ConfigurationResponse Plans DevelopmentPublic Safety Mapping

Soft Skills

Customer-Facing CommunicationMentoringOrganizational SkillsAutonomous WorkJudgment Application

Tools & Technologies

Versaterm vCADCAD WorkstationsMDT DevicesGIS Software

Certifications & Qualifications

Reliability Security Clearance

Industry Keywords

Public SafetyDispatch SystemsChange ManagementIncident Activity ReportingRemote Work

About the role

Key responsibilities & impact

Support and maintain unified computer aided dispatch (CAD) and mobile data (MDT) systems, including CAD/Mobile geo files and map displays
Serve as the dedicated embedded resource for the New Brunswick provincial customer (NB911) and Regional Partner Agencies
Support implementation from Workshop #1 through go-live and ongoing operations
Define, build, and maintain configuration tables, incident types, command line configuration, response areas, alarms, response orders, districts, and beats
Configure business logic rules, document New Brunswick-specific settings, manage user profiles and security, and replicate configuration data across environments
Support interface configuration and maintenance
Translate end-user requirements into technical requirements and support functional and system acceptance testing
Evaluate modification requests, advise on process changes and application options, and relay recommendations to product teams
Coordinate updates, enhancements, patches, hotfixes, and promotion from test to production across CAD workstations and MDTs
Participate in organizational change management
Establish GIS and mapping update cadence; load, test, maintain, and troubleshoot provincial GIS data in CAD and MDT
Resolve GIS data and mapping issues with provincial GIS authorities and maintain GIS documentation
Provide end-user application assistance and guidance on desktop and device installations and updates
Troubleshoot application issues, review error reports, clear backlogs, and coordinate tickets with Versaterm Support
Handle system problems and outage calls during on-duty hours
Assist trainers, mentor and coach customer and agency staff, and establish administration best practices
Act as resident expert on agency CAD configurations and advise on policies, processes, and technology implementations
Resolve complex issues independently, escalate when needed, and keep customers and agencies informed
Represent the Managed Service Provider to NB911's Business Relationship Manager
Participate in CAD/MDT administration meetings and work sessions
Submit regular system status reports and monthly reports on incident activity and work performed
Coordinate PTO coverage with the Customer and Regional Partner Agencies
Do not respond to requests for personally identifiable information; the Customer and RPAs handle those requests

Requirements

What you’ll need

A minimum of 5-7 years of experience in public safety CAD administration, dispatch systems support, or a comparable technical specialist role
In-depth understanding of CAD and MDT systems, ideally Versaterm vCAD or comparable public safety dispatch platforms
Hands-on experience configuring and administering CAD, including units, status codes, incident types, response plans, and user security
Working knowledge of GIS data and public safety mapping, including centerlines, address points, response areas, and AVL
Experience with test, training, and production environments, release promotion, and acceptance testing
Strong troubleshooting skills, including log and error report analysis
Demonstrated ability to deliver complex work autonomously, apply sound judgment, and navigate ambiguity in a customer-facing role
Ability to explain technical concepts clearly to dispatchers, supervisors, trainers, and IT staff
Experience mentoring or coaching others and implementing best practices in system administration
Self-directed and organized, with a record of working effectively in a remote setting
Education, training, and experience sufficient to meet contract requirements
Ability to obtain and maintain the required security clearance
Legally authorized to work in Canada
Must successfully obtain and maintain a Reliability security clearance from the Government of Canada
Specific customer contracts may impose additional security verification requirements

Benefits

Comp & perks

Comprehensive benefits offering
Potential eligibility for variable compensation such as incentive plans or discretionary performance bonuses
Remote work setting
Accommodations available upon request throughout all stages of the recruitment process