Versaterm

Account Manager

• Own the commercial relationship for a portfolio of existing strategic accounts, including state police, large municipal police departments, county and regional dispatch centers, and multi-agency programs
• Develop account plans mapping each customer's current Versaterm footprint against the full product ecosystem and identifying high-value expansion opportunities
• Drive upsells and cross-sell of additional products, modules, agencies, and subscription tiers into the installed base
• Lead renewal and expansion conversations, structuring pricing and bundles that increase customer value and recurring revenue
• Build and maintain executive relationships with chiefs, sheriffs, CIOs, dispatch directors, and elected or appointed decision-makers
• Navigate public-sector procurement for add-on purchases, including funding sources, council or board approvals, co-op purchasing vehicles, and contract amendments
• Partner with implementation, customer success, support, product, marketing, and contracts teams to keep customers happy and surface new opportunities
• Work with the SAE team so new customers are handed off cleanly and nurtured after go-live
• Forecast accurately and maintain disciplined pipeline and CRM hygiene
• Represent Versaterm at customer sites, user groups, and industry conferences, with regular travel

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Sales Account Manager – Strategic Accounts