Call Center Agent

Versiti Inc.

. Make outbound calls encouraging current blood donors to schedule appointments .

Posted 10/22/2026full-timeGrand Rapids • Michigan • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and donor engagement. Proficient in data entry and maintaining accurate donor information while adhering to regulatory requirements.

Highest-signal resume keywords

Customer Service ExperienceExcellent Verbal And Written Communication SkillsSales Techniques And Overcoming ObjectionsProficient Computer SkillsMulti-Channel Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsAttention To DetailSales TechniquesDonor Eligibility AssessmentService Recovery Techniques

Soft Skills

Results-OrientedTeam CollaborationProactive CommunicationMotivational Skills

Tools & Technologies

Microsoft OfficeHemaTerraMulti-Channel Communication Tools

Certifications & Qualifications

High School Diploma

Industry Keywords

Blood DonationDonor EngagementRegulatory ComplianceStandard Operating Procedures

About the role

Key responsibilities & impact

Make outbound calls encouraging current blood donors to schedule appointments
Use computer systems to document information
Provide friendly, professional service on every call
Follow clear processes and training to support blood donor needs
Provide compelling messaging to donors to influence blood donation
Provide blood donation information and convert donors into appropriate donation types based on donor eligibility
Answer donor questions, requests, and concerns via phone and text
Recruit new donors through family/friend referrals
Educate and motivate donors to schedule their next donation appointment
Maintain accurate donor information in profiles
Process donor requests such as call-list opt-outs and contact preferences
Participate in team projects
Execute service recovery techniques to address donor concerns and complaints
Advocate Versiti’s mission in the community
Comply with regulatory requirements and standard operating procedures

Requirements

What you’ll need

High School Diploma required
1-3 years customer service experience, preferably in a contact center environment required
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) required
Personal computer (desktop, laptop, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required

Benefits

Comp & perks

Bi-weekly pay
Paid training
Growth opportunities
Predictable and consistent schedules
Medical, dental, and vision plans
Paid time off (PTO) and holidays
Short- and long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs